Reviews of BH Life

By: BH Management Services, LLC App

List of user reviews and ratings for BH Life

Total ratings

4.80 (Rating count: 3,253)

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Review summary

User reviews show BH Life’s app is convenient for on-the-go rent payments and has some positives, but major downsides dominate: a broken AI maintenance chatbot with poor tracking, frequent login/authentication problems, reliability issues, missing convenient features (Apple Pay, early due-date visibility, split payments), and occasional late-fee concerns tied to app failures. Overall, the app offers value for payments but struggles with usability and consistency.

Pros

Easy and quick rent payments on mobile.
Ability to manage rent-related tasks and maintenance requests in-app (reported by some users).
Perceived improvement over time; users note it gets better with updates.
Some reviewers report generally positive service and ease of use.

Cons

AI chatbot for maintenance is confusing and unhelpful, often repeating questions and failing to understand issues; requests may not be tracked and can rely on an external browser.
Frequent login/authentication issues: credentials not remembered, invalid passwords after migration, and overall unreliable sign-in experience.
Reliability and usability problems: app can crash or be bricked after use, password-manager incompatibilities, and login page refreshing disrupts use.
Missing or limited features: lack of Apple Pay option, inability to see upcoming rent due dates before the 1st, and inability to split rent payments; forced to use app/alternative flows that are less convenient.
Financial friction due to app issues: late fees or payment problems tied to app failures.

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User Reviews

Recent rating average: 3.20

All time rating average: 4.80

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51% (18)

Date	Author	Comment
2026-06-16	Wh*****	I absolutely love this community. Jaime Reese and the maintenance crew are all so awesome. I can always count on them whenever I need any questions answered. Thank you all for the support and best experience ever 🤗
I absolutely love this community. Jaime Reese and the maintenance crew are all so awesome. I can always count on them whenever I need any questions answered. Thank you all for the support and best experience ever 🤗
2026-04-15	Ka*****	The AI chatbot and the one on the phone you reach will you one thing and the office will tell you another. Why in the year BH has owned this complex, we’ve had multiple apps and like 4 different ways to submit maintenance requests and it’s the worst one yet. No chatbots for maintenance. And it took 8 weeks to get credentials for this stupid app.
The AI chatbot and the one on the phone you reach will you one thing and the office will tell you another. Why in the year BH has owned this complex, we’ve had multiple apps and like 4 different ways to submit maintenance requests and it’s the worst one yet. No chatbots for maintenance. And it took 8 weeks to get credentials for this stupid app.
2026-04-05	Da*****	This app shows that companies doesn’t care for the customers. This app is not user friendly, asks what seems like 20 questions while requesting maintenance and yet get a call from the office and asks the same questions. Annoying and stupid.
This app shows that companies doesn’t care for the customers. This app is not user friendly, asks what seems like 20 questions while requesting maintenance and yet get a call from the office and asks the same questions. Annoying and stupid.
2026-04-02	Mo*****	They just updated the app to use an AI chatbot to schedule maintenance requests. Previously, it would just have you send a description of the issue and an optional picture. Now you must talk to a chatbot that makes you repeat yourself and does not understand anything. You need to type in your phone number even though you are already logged in to the app. The one positive note is you can easily trick the AI into telling you knock knock jokes, and answering whatever questions you want. Not surprisingly, the feedback feature is also broken. I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.
They just updated the app to use an AI chatbot to schedule maintenance requests. Previously, it would just have you send a description of the issue and an optional picture. Now you must talk to a chatbot that makes you repeat yourself and does not understand anything. You need to type in your phone number even though you are already logged in to the app. The one positive note is you can easily trick the AI into telling you knock knock jokes, and answering whatever questions you want. Not surprisingly, the feedback feature is also broken. I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.
2026-02-28	AL*****	Thank you for you excellent service
Thank you for you excellent service
2026-01-01	Sw*****	The app has limited opportunity for interacting with staff.
The app has limited opportunity for interacting with staff.
2026-01-01	Sc*****	This will be my second month using it and so far it’s been easy access and it’s pretty good thank you
This will be my second month using it and so far it’s been easy access and it’s pretty good thank you
2025-12-04	Cu*****	5 estrellas
5 estrellas
2025-12-01	la*****	Easy to use , makes the payment process really easy and quick
Easy to use , makes the payment process really easy and quick
2025-11-23	li*****	This app has made making maintenance requests a nightmare. My complex has just moved over to this app from a previous one, and now there’s no record made of ANY maintenance request because it takes you to an EXTERNAL BROWSER to speak with an AI chat bot that hangs up on you saying “I’ve submit the request bye” with zero request number or id or tracking information. How do I know this even did anything? There’s no record of any maintenance requests anymore at all which I believe is unacceptable.
This app has made making maintenance requests a nightmare. My complex has just moved over to this app from a previous one, and now there’s no record made of ANY maintenance request because it takes you to an EXTERNAL BROWSER to speak with an AI chat bot that hangs up on you saying “I’ve submit the request bye” with zero request number or id or tracking information. How do I know this even did anything? There’s no record of any maintenance requests anymore at all which I believe is unacceptable.