Reviews of Clearpath: Images & Medical

By: Clearpath

List of user reviews and ratings for Clearpath: Images & Medical

Total ratings

1.70 (Rating count: 69)

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Review summary

User sentiment is largely split. Some praise Clearpath for easy mobile viewing and sharing of CT/MRI scans across providers, but many reviews report crashes, onboarding/login errors, ID verification problems, download/view issues, and missing or delayed results. The app's strengths lie in convenience and cross-provider access, while reliability and support are the main pain points.

Pros

Easy to share imaging across providers from the mobile app.
Consolidates images and reports from multiple providers for simple access.
Viewing CT/MRI scans on a mobile device is convenient.

Cons

App crashes, freezes, or fails to open consistently.
Registration and login problems, including account creation errors and password reset failures.
ID/document upload and verification failures (ID not accepted, upload errors).
Downloads or viewing imaging files fail to download/open or hang (e.g., 'Starting Download').
Results or records show as pending or do not appear in the app despite notifications.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.70

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84% (26)

Date	Author	Comment
2026-05-20	Mi*****	Horrible can’t even set up a account
Horrible can’t even set up a account
2026-05-14	sc*****	I tried downloading the app but it wanted my password? Then I created an account and it doesn’t recognize the email I have used for 15 years! It says it’s invalid now what do I do to access my records
I tried downloading the app but it wanted my password? Then I created an account and it doesn’t recognize the email I have used for 15 years! It says it’s invalid now what do I do to access my records
2026-05-08	MA*****	This app does not work. It’s suppose to be able to let you request your records but the app is stuck on the part about choosing your custodian. Clear path get it together.
This app does not work. It’s suppose to be able to let you request your records but the app is stuck on the part about choosing your custodian. Clear path get it together.
2026-04-09	Sv*****	Constantly crashing. Just can’t get anything done.
Constantly crashing. Just can’t get anything done.
2026-03-31	Cr*****	I have to hand over my govt ID and SIGNATURE? How about you do what banks and brokerage houses do - a secure online portal. This is ludicrous. And getting my results otherwise has to come in the mail?
I have to hand over my govt ID and SIGNATURE? How about you do what banks and brokerage houses do - a secure online portal. This is ludicrous. And getting my results otherwise has to come in the mail?
2026-03-21	Pf*****	It just chugs along and never opens. Useless.
It just chugs along and never opens. Useless.
2026-03-19	KI*****	This is the worse app ever. Cannot access, cannot create new password, they don’t even send a link is text when they claim link is sent. Their software dev folks are incompetent stupid as #%*+
This is the worse app ever. Cannot access, cannot create new password, they don’t even send a link is text when they claim link is sent. Their software dev folks are incompetent stupid as #%*+
2026-03-11	re*****	Can not set up account, says they already have my email address but will not accept my phone number.
Can not set up account, says they already have my email address but will not accept my phone number.
2026-02-24	Ch*****	Waste of time
Waste of time
2026-02-15	cr*****	Website and app are both terrible, can’t scan QR codes and refuses create accounts. Probably the worst app I’ve ever used
Website and app are both terrible, can’t scan QR codes and refuses create accounts. Probably the worst app I’ve ever used