Reviews of Candy Cloud Co

By: Candy Cloud App

List of user reviews and ratings for Candy Cloud Co

Total ratings

4.80 (Rating count: 2,352)

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Review summary

The Candy Cloud Co iOS app is praised for tasty drinks, speed, strong customization, and a visually appealing interface. Repeated issues include payment/checkout failures (Apple Pay), duplicate charges, and rewards bugs; login/account instability; and orders that don’t always process or are unavailable at pickup. Loyalty rewards are often misapplied or not credited, and post-update changes removal of features and a less friendly UI draw criticism. Overall, great product quality but reliability problems hamper the experience.

Pros

Delicious drinks with good quality and flavor
Fast service and quick preparation
Wide customization options for shakes and drinks
Visually appealing app UI and easy to order
Helpful in-store staff and overall positive experience

Cons

Payment and checkout issues, especially with Apple Pay (failures, duplicate charges) and discounts/rewards bugs
Sign-in, account creation, and account-loss problems leading to instability
Orders sometimes fail to process or aren’t available at pickup
Loyalty/rewards points not being credited or improperly applied
Post-update regressions such as removal of Apple Pay, fewer customization options, and a clunkier user interface

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User Reviews

Recent rating average: 3.50

All time rating average: 4.80

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25% (5)

Date	Author	Comment
2026-07-21	Al*****	I love candy cloud’s birthday cake soft serve ice cream. The frosting is my favorite part of the creation and I would love if you guys were to add the option to make the pink frosting an add on for all layered ice creams!! Also adding more options in the soft serve special request for an order would be nice! For example if someone wanted to order the strawberry crunch ice cream creation but they don’t want white cake, an option to request no white cake (or other things) would be nice.
I love candy cloud’s birthday cake soft serve ice cream. The frosting is my favorite part of the creation and I would love if you guys were to add the option to make the pink frosting an add on for all layered ice creams!! Also adding more options in the soft serve special request for an order would be nice! For example if someone wanted to order the strawberry crunch ice cream creation but they don’t want white cake, an option to request no white cake (or other things) would be nice.
2026-07-16	so*****	Almost took 20 min to place order
Almost took 20 min to place order
2026-07-08	Ra*****	The old app was easier to use and more aesthetically pleasing. I also lost my reward when updating so be careful!
The old app was easier to use and more aesthetically pleasing. I also lost my reward when updating so be careful!
2025-12-21	me*****	10/10 hands down
10/10 hands down
2025-10-12	A.*****	Deleting the app and I just won’t get the points, the Apple Pay doesn’t work. It kept giving me a error and I was charged twice and was given two drinks. This isn’t the first time I’ve had that issue and I’ve seen other reviews about it unfortunately. Very annoying.
Deleting the app and I just won’t get the points, the Apple Pay doesn’t work. It kept giving me a error and I was charged twice and was given two drinks. This isn’t the first time I’ve had that issue and I’ve seen other reviews about it unfortunately. Very annoying.
2025-09-28	ok*****	this app barely works it won’t let me make a account but then when i tried again it said i had a account even tho i dont
this app barely works it won’t let me make a account but then when i tried again it said i had a account even tho i dont
2025-09-17	Tr*****	Best drinks anytime of year!
Best drinks anytime of year!
2025-08-31	Li*****	Apple pay isn’t working and even with the debit card on file I have to put in my cvv # which I don’t have memorized, it’s an inconvenience to pull out my card. Other than that I love it and love this place.
Apple pay isn’t working and even with the debit card on file I have to put in my cvv # which I don’t have memorized, it’s an inconvenience to pull out my card. Other than that I love it and love this place.
2025-08-08	Ru*****	The app itself is pretty good but signing in can be an issue and I feel like it would be helpful to make the macros easy to see. But the app is visually appealing and easy to order
The app itself is pretty good but signing in can be an issue and I feel like it would be helpful to make the macros easy to see. But the app is visually appealing and easy to order
2025-05-26	??*****	Candy cloud was very fast and good quality! It was very clean inside! The drink was refreshing and delicious. I highly recommend.
Candy cloud was very fast and good quality! It was very clean inside! The drink was refreshing and delicious. I highly recommend.