Hall Pass Rewards

Just as the title states Super restaurant but the app is horrible and does not do what it’s designed to do which is giving customers an fairly easy way to gain rewards. Near impossible! It does not recognize the receipts that we try to upload.

I love Hall’s but hate the app. There are sophomores in high school that could design a better app. It used to be so simple, just give your Hall Pass card to your server and you always got your points. But now, with the app, in dim lighting combined with alcohol and minuscule fields for entering the check details it is almost impossible to enter the info correctly. So I ask my server to do it for me. Even when they do it, half the time my check is declined. Several days later when I realize that my check has been declined, at that point I have call in, spend thirty minutes explaining and eventually I might get my points. It just totally ruins what should be a lovely experience. The food, the wine, the service, the atmosphere are always 5 star. But the app needs to be scrapped and totally redesigned. A one star evaluation is about 5 stars too high. Sometimes I feel like the app has been designed to cheat customers of their points.

Whomever created this thing or updates it (the app) needs to be replaced with a developer that can produce an App that actually works and makes it more convenient for the customer or you just need to eliminate it and go back to old system or do away with rewards all together. This app affects the Halls experience in a negative way, meaning it devalues the business.