Reviews of UKG Pro

By: UKG INC. App

List of user reviews and ratings for UKG Pro

Total ratings

4.70 (Rating count: 290,009)

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Review summary

Recurring themes across reviews include heavy login friction (repeated sign-ins and 2FA), poor and hard-to-use UI, reliability problems (random logouts, lag, incorrect hours), and biometric issues (Face ID not working). A minority of reviews praise the app when it functions, noting it’s useful for schedules/time data. Overall, the top pain points are authentication burden, usability flaws, and inconsistent performance.

Pros

Reliable and available when functioning; some reviewers report it works well at times.
Some reviewers describe the app as wonderful or great in certain contexts.
For users who can access it without issue, it provides quick access to schedules and time-related information.

Cons

Frequent sign-in required every time; repeated login prompts and 2FA are common pain points.
Poor UI/UX: hard to read due to small fonts, not user-friendly, and overall clunky navigation.
Biometrics (Face ID) are not supported or do not work reliably, forcing manual login.
Reliability issues: frequent logouts, laggy performance, and hours/schedules not syncing or displaying correctly.
The app sometimes feels like a web browser rather than a native app, contributing to a less fluid experience.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.70

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72% (162)

Date	Author	Comment
2026-07-17	lu*****	So difficult to read and understand
So difficult to read and understand
2026-07-17	Ww*****	Excellent
Excellent
2026-07-17	Do*****	Always some bs with this app
Always some bs with this app
2026-07-17	lu*****	It maybe works 15% of the time. The other 85% I’m having a stroke from dealing with UKG.
It maybe works 15% of the time. The other 85% I’m having a stroke from dealing with UKG.
2026-07-17	Mi*****	Denied by superuser
Denied by superuser
2026-07-16	Dr*****	Please add!
Please add!
2026-07-16	lv*****	I downloaded my paystub. Why am I only allowed to view it one time. I should be able to keep it.
I downloaded my paystub. Why am I only allowed to view it one time. I should be able to keep it.
2026-07-15	In*****	Just a pain in the rear to use. Seems to almost fight against someone scheduling vacation time. Was never trained on it and was confusing to understand. Took a while to get the hang of it.
Just a pain in the rear to use. Seems to almost fight against someone scheduling vacation time. Was never trained on it and was confusing to understand. Took a while to get the hang of it.
2026-07-15	Vm*****	This app is not user-friendly. It won’t let me submit a run of days off. I have to do two days in a row. I don’t like that. I can’t see my whole weeks schedule on the calendar at one time.
This app is not user-friendly. It won’t let me submit a run of days off. I have to do two days in a row. I don’t like that. I can’t see my whole weeks schedule on the calendar at one time.
2026-07-15	Tr*****	Very unfriendly user experience for colleagues not in HR roles with access to information contained in this app on file already whereas we rely on this app with our entire employment needs. Think of the little guys breaking their backs with next update. 0/5 stars (couldn’t select 0).
Very unfriendly user experience for colleagues not in HR roles with access to information contained in this app on file already whereas we rely on this app with our entire employment needs. Think of the little guys breaking their backs with next update. 0/5 stars (couldn’t select 0).