Reviews of UK ETA

By: Home Office App

List of user reviews and ratings for UK ETA

Total ratings

3.20 (Rating count: 1,465)

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Review summary

Users largely praise the app's guided, official process and quick approvals when successful, but recurrent issues with photo/scan reliability, app stability, and payment flows create frustration and delays for many users. The app works well for some, especially with good lighting and proper preparation, but reliability gaps remain a major complaint.

Pros

Clear, guided, step-by-step process with helpful instructions and visuals.
Official UK government app, providing a legitimate channel for ETA submission.
Fast approvals when photos and scans are accepted, often in minutes.

Cons

Frequent photo capture/scan failures (passport photo, face photo, passport chip) leading to denial or wasted time.
Reliability issues and occasional app stalls or errors (postcode/zip entry, freezes) that hamper submission.
Payment problems and card compatibility (Visa declines, some cards failing, unclear or unavailable card entry).

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User Reviews

Recent rating average: 1.00

All time rating average: 3.20

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52% (42)

Date	Author	Comment
2026-06-04	Al*****	You should really fix an app if you’re trying to use it as a gateway for visitors to enter the country
You should really fix an app if you’re trying to use it as a gateway for visitors to enter the country
2026-06-03	Gr*****	Been trying to get the app to work for days now. Just get a system busy message at all times of the day. Tried many different times.
Been trying to get the app to work for days now. Just get a system busy message at all times of the day. Tried many different times.
2026-06-03	Wa*****	Have been trying for hours just to start the process. I have deleted and restarted and all I get is “Sorry it’s busy try again in a couple hours.”
Have been trying for hours just to start the process. I have deleted and restarted and all I get is “Sorry it’s busy try again in a couple hours.”
2026-06-03	Yd*****	Currently unusable, this is costing a fair amount of airline/consumer money as it has been down since for at least 33 hours now and there were at least 20 people on our flight last night who couldnt get on
Currently unusable, this is costing a fair amount of airline/consumer money as it has been down since for at least 33 hours now and there were at least 20 people on our flight last night who couldnt get on
2026-06-03	Re*****	I feel like, in the year 2026, there shouldn’t necessarily be a need for a several hour wait on the website and the app if the app is “busy.” Waiting on the queue on the website while also waiting for the app to work (where it tells me to wait “a few hours” before trying again). Perhaps an update of the system to make it more accessible and efficient is in order, as it doesn’t really make sense why something like this would need a wait time or wouldn’t allow over a certain amount of people to use it at the same time. Maybe it works fine after the wait, but I waited long enough to make this review and still have hours to go, so I wouldn’t know. The wait itself is frustrating enough for one star, and hopefully will be some kind of incentive to work on improving their system.
I feel like, in the year 2026, there shouldn’t necessarily be a need for a several hour wait on the website and the app if the app is “busy.” Waiting on the queue on the website while also waiting for the app to work (where it tells me to wait “a few hours” before trying again). Perhaps an update of the system to make it more accessible and efficient is in order, as it doesn’t really make sense why something like this would need a wait time or wouldn’t allow over a certain amount of people to use it at the same time. Maybe it works fine after the wait, but I waited long enough to make this review and still have hours to go, so I wouldn’t know. The wait itself is frustrating enough for one star, and hopefully will be some kind of incentive to work on improving their system.
2026-06-03	ne*****	App has been busy for 2 days. Waiting for the website-it’s busy too!
App has been busy for 2 days. Waiting for the website-it’s busy too!
2026-06-03	Ka*****	When the app is down, it is just down. Just a screen that says try again later. There is no interface to help travelers with questions. If this is a necessary process to travel to the UK then this needs to be managed properly.
When the app is down, it is just down. Just a screen that says try again later. There is no interface to help travelers with questions. If this is a necessary process to travel to the UK then this needs to be managed properly.
2026-06-03	c_*****	Waste of time and money. App continually crashes. They say you need to wait 3 processing days for your ETA, but it takes days to apply.
Waste of time and money. App continually crashes. They say you need to wait 3 processing days for your ETA, but it takes days to apply.
2026-06-03	B *****	System not working.
System not working.
2026-06-03	So*****	I can’t open the App since two days ago. The message said Sorry the system is busy tray later
I can’t open the App since two days ago. The message said Sorry the system is busy tray later