Reviews of Merkury Smart

By: Merkury Innovations LLC

List of user reviews and ratings for Merkury Smart

Total ratings

4.70 (Rating count: 38,048)

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Review summary

Users report that Merkury Smart hardware can be affordable and perform basic tasks, but the app and service are plagued by reliability problems. Recurrent sign‑in/out, crashes, and login failures undermine access to feeds. Connectivity and setup issues with Wi‑Fi degrade performance, and mandatory subscriptions for viewing footage create ongoing costs. Billing problems and poor customer support compound frustration. Overall, the hardware potential is overshadowed by an unstable app experience and unreliable service.

Pros

Camera hardware can detect small movements and sounds with decent image quality when functioning.
Some users appreciate affordable hardware and basic smart-home integration (Alexa compatibility).

Cons

The Merkury app is frequently unstable, with repeated sign-ins/out, crashes, and login failures.
Cameras often have connectivity problems or unreliable Wi‑Fi setup, delaying or breaking live view.
Viewing footage commonly requires a paid subscription, adding ongoing costs.
Billing and cancellation issues are common, including being charged after attempting to cancel and poor support.
The app UX is clunky and hard to navigate, with features like detections filtering and feed navigation poorly implemented.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.70

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79% (50)

Date	Author	Comment
2026-06-06	So*****	Have had this for over a month and can’t get it to pair. Used multiple devices/different networks to try to pair. The app isn’t properly functional and won’t clear out the last network I tried to use to pair product. Support isn’t helpful. They blame it on the internet provider and “position” the customers to go back and talk to them for resolution. I was just trying to keep my household safe. Now we’re unsafe and out $60.
Have had this for over a month and can’t get it to pair. Used multiple devices/different networks to try to pair. The app isn’t properly functional and won’t clear out the last network I tried to use to pair product. Support isn’t helpful. They blame it on the internet provider and “position” the customers to go back and talk to them for resolution. I was just trying to keep my household safe. Now we’re unsafe and out $60.
2026-06-05	j.*****	Dealt with the light bulbs for over a year. I have eight. One died within the first year and the rest always have connection issues. Reset them pair them, will work for maybe a week. Then other days half the room will work and the other half doesn’t. Reset and pair but still says offline. One out of 2 on the light fixture will work most days rarely will both work. (No it’s not my internet.) I’m respectfully so over it! Im throwing these things away! Im done.
Dealt with the light bulbs for over a year. I have eight. One died within the first year and the rest always have connection issues. Reset them pair them, will work for maybe a week. Then other days half the room will work and the other half doesn’t. Reset and pair but still says offline. One out of 2 on the light fixture will work most days rarely will both work. (No it’s not my internet.) I’m respectfully so over it! Im throwing these things away! Im done.
2026-06-03	ni*****	these are the worst cameras i’ve ever had the displeasure of having. the feed never loads and it is constantly telling me to check my internet connection, which i know is not the problem because magically everything else in the house is always working. i’ve switched to different cameras that DON’T charge a subscription and have not had a wifi problem with those yet
these are the worst cameras i’ve ever had the displeasure of having. the feed never loads and it is constantly telling me to check my internet connection, which i know is not the problem because magically everything else in the house is always working. i’ve switched to different cameras that DON’T charge a subscription and have not had a wifi problem with those yet
2026-06-03	So*****	This the second time that this is happened to me. The camera doesn’t want to scan the QR quote. At first I thought it was the camera, and I tried to return it and brought a different one that is more expensive. However, the second one still doesn’t want to scan the QR quote like bruh
This the second time that this is happened to me. The camera doesn’t want to scan the QR quote. At first I thought it was the camera, and I tried to return it and brought a different one that is more expensive. However, the second one still doesn’t want to scan the QR quote like bruh
2026-06-02	47*****	The led bulbs wont pair to my app and it always says no device found
The led bulbs wont pair to my app and it always says no device found
2026-06-02	Ga*****	What a garbage app this is. My experience was utterly horrible. Very glitchy and buggy and for the longest time i couldnt connect the smart bulb. I tried before and everything normal but i could not connect it for the longest time and every now and then my account gets locked up and i hace to sign in again. Horrible
What a garbage app this is. My experience was utterly horrible. Very glitchy and buggy and for the longest time i couldnt connect the smart bulb. I tried before and everything normal but i could not connect it for the longest time and every now and then my account gets locked up and i hace to sign in again. Horrible
2026-05-28	As*****	I have had this light for a while and my app is starting to mess up and I can’t change the color it says “scene deactivate” and when I click it, it will go to the bright light selection for a couple seconds then go back to the “scene deactivate” idk what to do I’ve deleted the app redownloaded it rest it rest the light forgot the light and re added it nothing has worked please fix your app.
I have had this light for a while and my app is starting to mess up and I can’t change the color it says “scene deactivate” and when I click it, it will go to the bright light selection for a couple seconds then go back to the “scene deactivate” idk what to do I’ve deleted the app redownloaded it rest it rest the light forgot the light and re added it nothing has worked please fix your app.
2026-05-28	CT*****	can’t even change my lights without the new “scene chosen “none”” flickering back on my screen when i try and change the color
can’t even change my lights without the new “scene chosen “none”” flickering back on my screen when i try and change the color
2026-05-28	Ja*****	IM HAVING ISSUES WITH MY LED LIGHT BULB EVERYTIME I TRY TO SWITCH MY COLOR IT COMPLETELY DISAPPEARS FROM ME I NEED YOU GUYS TO FIX THIS ISSUE PLEASE AND THANK YOU!
IM HAVING ISSUES WITH MY LED LIGHT BULB EVERYTIME I TRY TO SWITCH MY COLOR IT COMPLETELY DISAPPEARS FROM ME I NEED YOU GUYS TO FIX THIS ISSUE PLEASE AND THANK YOU!
2026-05-27	An*****	The app is so buggy. I can’t even control my lights because it keeps forcing me to go to scene mode.
The app is so buggy. I can’t even control my lights because it keeps forcing me to go to scene mode.