Reviews of GCB Mobile App

By: GCB Bank PLC App

List of user reviews and ratings for GCB Mobile App

Total ratings

3.40 (Rating count: 355)

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Review summary

User reviews show serious reliability issues with GCB Mobile App. The most recurrent problems are deposits/transfers not reflecting or taking too long, frequent unresponsiveness from customer support, app crashes or the app failing to open after updates, onboarding problems (registration/OTP), and online transactions failing. A smaller set of reviews praise the app’s feature-rich design and say it can be useful when functioning, but overall reliability and support remain the top concerns.

Pros

The app is feature-rich and, when it works, can make banking easier.
Some reviewers feel the app works well overall and provides useful features.

Cons

Deposits and transfers often do not reflect or are delayed, with funds debited but not credited or refunded for long periods.
Customer support is frequently unresponsive or slow to reply.
App stability is poor, with frequent crashes and cases where the app won't open after updates.
Registration/onboarding issues persist, such as photo verification blocking progress and OTP/email validation problems.
Online transactions sometimes fail to go through, with users advised to visit the bank or encountering system errors.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.40

Upgrade to see all 54 reviews

72% (39)

Date	Author	Comment
2026-08-09	As*****	Verifications when transactions are made never happens. It’s very frustrating this app. My CalBank app is fast and swift, you get messages both email and sms to verify transactions. But GCB the codes don’t come, if it will come to 15 minutes later when it expires in 5 minutes. So bad
Verifications when transactions are made never happens. It’s very frustrating this app. My CalBank app is fast and swift, you get messages both email and sms to verify transactions. But GCB the codes don’t come, if it will come to 15 minutes later when it expires in 5 minutes. So bad
2026-08-07	Jk*****	I made a deposit but it has not reflected in my account
I made a deposit but it has not reflected in my account
2026-07-30	Fl*****	Very poor bank and customer service ever!!! Save yourself more energy and ignore this mobile banking app. Their customer service is even worse. Very disgusting app ever. Tssw
Very poor bank and customer service ever!!! Save yourself more energy and ignore this mobile banking app. Their customer service is even worse. Very disgusting app ever. Tssw
2026-07-28	Go*****	I don’t see why I have to take a picture and receive an otp anytime I have to login to my account. Everything was fine at first.
I don’t see why I have to take a picture and receive an otp anytime I have to login to my account. Everything was fine at first.
2026-07-03	hb*****	Hello GCB Team, I’ve been using the GCB Mobile App for a while and it’s been very convenient for cashless payments. My suggestion is for the loan section for salary workers. Please add an option to repay loans before the due date. This would help users with extra cash to clear debts early and avoid late payment issues. Thank you for your consideration.
Hello GCB Team, I’ve been using the GCB Mobile App for a while and it’s been very convenient for cashless payments. My suggestion is for the loan section for salary workers. Please add an option to repay loans before the due date. This would help users with extra cash to clear debts early and avoid late payment issues. Thank you for your consideration.
2026-06-18	Ba*****	I cannot use the app on my iPhone with no sim after your latest update, it keeps saying access denied
I cannot use the app on my iPhone with no sim after your latest update, it keeps saying access denied
2026-06-17	📌*****	Some of us use eSIM locked phones and this new update does not permit phones without SIM card That’s very bad and trash Now what should we do about that
Some of us use eSIM locked phones and this new update does not permit phones without SIM card That’s very bad and trash Now what should we do about that
2026-06-04	na*****	I can’t apply for a virtual card and also can’t withdraw my money fix it
I can’t apply for a virtual card and also can’t withdraw my money fix it
2026-05-30	Ac*****	App is so horrible it can freeze for days and sometimes you may have to uninstall and download again before you can use it. Developer needs to pay back for such poor work for such a big company. Total IT disgrace in such an AI era. Thank you.
App is so horrible it can freeze for days and sometimes you may have to uninstall and download again before you can use it. Developer needs to pay back for such poor work for such a big company. Total IT disgrace in such an AI era. Thank you.
2026-04-26	Sl*****	Ever since I started using this bank account alway having issues with deposit from mobile to account last time I tried sending money to my account, I sent 500 first it didn’t then I sent 100 again , for a whole day it didn’t reflect I called them and WhatsApp them but they didn’t respond their customers service very poor I was then for two days contract them again no reply, later got a message of 500 deposit to my account but never received the 100 I sent the second time up to now , please work on your system well not just the app and graphics
Ever since I started using this bank account alway having issues with deposit from mobile to account last time I tried sending money to my account, I sent 500 first it didn’t then I sent 100 again , for a whole day it didn’t reflect I called them and WhatsApp them but they didn’t respond their customers service very poor I was then for two days contract them again no reply, later got a message of 500 deposit to my account but never received the 100 I sent the second time up to now , please work on your system well not just the app and graphics