Reviews of Gaylord Hotels: Resort App

By: Marriott International App

List of user reviews and ratings for Gaylord Hotels: Resort App

Total ratings

3.40 (Rating count: 74)

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Review summary

User feedback is mixed. Many praise the app for navigation and hotel information, but recurring issues include missing properties, unreliable turn-by-turn directions, maps that fail to load, and outdated restaurant hours. Experiences vary by property, with some guests finding navigation lifesaving and others finding it frustrating or unusable. Overall, data freshness and reliability across Gaylord resorts appear to drive most user sentiment.

Pros

Turn-by-turn navigation helps guests navigate the large Gaylord properties.
In-app maps and search provide hotel information and help locate services.
Navigation can save time by guiding you to destinations within the resort.
Some properties (e.g., Rockies and Opryland) report positive navigation experiences.

Cons

Navigation is unreliable and frequently wrong or lagging, with slow or no updates.
Missing or outdated property listings; new hotels are not on the app.
Map loading failures and general performance slowdowns.
Outdated hours/days for restaurants and events.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.40

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50% (11)

Date	Author	Comment
2026-05-25	C0*****	The map does not work at all. It constantly redirects and does not show a clear path to your destination.
The map does not work at all. It constantly redirects and does not show a clear path to your destination.
2026-05-10	Ka*****	The new hotel Chula Vista is not included on the app!
The new hotel Chula Vista is not included on the app!
2026-03-15	gy*****	the Chula Vista hotel is not on the app
the Chula Vista hotel is not on the app
2025-12-10	An*****	The newest property is missing from the app.
The newest property is missing from the app.
2025-12-02	Ir*****	Map and search works well. Supplements handouts well. The find route to walk to destination feature is nearly useless because it losses where u are as you walk. It’s a Google Maps wanna be. 👎 Perhaps this deficiency is due to poor guest wifi walking throughout property. Will turnoff WiFi to see if using cell improves this. Better to view directions on corner walls and above throughout property.
Map and search works well. Supplements handouts well. The find route to walk to destination feature is nearly useless because it losses where u are as you walk. It’s a Google Maps wanna be. 👎 Perhaps this deficiency is due to poor guest wifi walking throughout property. Will turnoff WiFi to see if using cell improves this. Better to view directions on corner walls and above throughout property.
2025-08-22	Di*****	Thank you for the reminder to delete your app. Any company that sends me advertisements through notifications is immediately deleted. My device is not your ad platform.
Thank you for the reminder to delete your app. Any company that sends me advertisements through notifications is immediately deleted. My device is not your ad platform.
2025-07-21	Bp*****	Spent 20 minutes entering my order for in-room dining, but then it won’t let you enter your room number – really frustrating. Kind of defeats the purpose.
Spent 20 minutes entering my order for in-room dining, but then it won’t let you enter your room number – really frustrating. Kind of defeats the purpose.
2025-05-04	Il*****	I downloaded this to guide me through the resort. It was laughable. At least I got my steps in. A very helpful employee offered to walk me all the way to the restaurant. I suggest removing the navigation feature to eliminate disappointment and wasting your guests’ time.
I downloaded this to guide me through the resort. It was laughable. At least I got my steps in. A very helpful employee offered to walk me all the way to the restaurant. I suggest removing the navigation feature to eliminate disappointment and wasting your guests’ time.
2025-03-02	di*****	Been to two Gaylord properties for conventions this year already (Opryland and Rockies), the app was very helpful and the navigation feature is a life saver! Using it as a guide, I was able to get from my room to my meetings.
Been to two Gaylord properties for conventions this year already (Opryland and Rockies), the app was very helpful and the navigation feature is a life saver! Using it as a guide, I was able to get from my room to my meetings.
2024-12-22	Hu*****	Unfortunately, the app doesn't work. The app will guide you to the wrong places, and it never successfully gave me accurate directions. I tried using it several times and even used a different phone. Other guests said they had the same problem.
Unfortunately, the app doesn't work. The app will guide you to the wrong places, and it never successfully gave me accurate directions. I tried using it several times and even used a different phone. Other guests said they had the same problem.