Reviews of TruFit Athletic Club

By: CORNERSTONE FITNESS - TEXAS LLC App

List of user reviews and ratings for TruFit Athletic Club

Total ratings

3.70 (Rating count: 376)

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Review summary

The TruFit app is plagued by core usability problems. Recurring issues include login failures and password reset outages, difficulty canceling memberships via the app, barcode/check-in failures, and general reliability gaps (forced notifications, no-internet alerts, missing Apple Wallet support). Overall, users find the app unstable and unreliable for everyday gym use, with little clear positive feedback across reviews.

Pros

Cons

Login issues: users frequently cannot sign in or get signed out, with variations including wrong passwords and persistent sign-in prompts.
Password reset not working / reset emails not arriving.
Cancellation difficulties: in-app cancellation is hard or unavailable, often requiring an in-person visit or slow responses.
Barcode/check-in problems: users cannot pass the barcode page, the barcode screen freezes, or there is confusion about whether bookings are registered.
Reliability and feature gaps: forced notifications, occasional no-internet messages despite connectivity, and lack of Apple Wallet support.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.70

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73% (40)

Date	Author	Comment
2026-08-05	Kr*****	I have contacted trufit about this issue, I cannot login to my account at all and tired of asking front desk to check me in. I decided to cancel my gym membership
I have contacted trufit about this issue, I cannot login to my account at all and tired of asking front desk to check me in. I decided to cancel my gym membership
2026-07-27	I *****	I cannot get my barcode. I tried doing forgot password several times and i never get the email to re-set it.
I cannot get my barcode. I tried doing forgot password several times and i never get the email to re-set it.
2026-06-17	po*****	Every attempt of signing in the app goes to a page where it says loading branding and then asks me to sign in again. Vicious cycle.
Every attempt of signing in the app goes to a page where it says loading branding and then asks me to sign in again. Vicious cycle.
2026-06-15	er*****	The app doesn’t work and is a scam and takes away 50% of your money
The app doesn’t work and is a scam and takes away 50% of your money
2026-06-15	ca*****	Can’t reset my password. No one knows how to fix it in the app. I have to check in with my phone number every single time. Useless, garbage app.
Can’t reset my password. No one knows how to fix it in the app. I have to check in with my phone number every single time. Useless, garbage app.
2026-04-20	Ms*****	My profile is showing one workout completed. I clearly have been working out several times a week. Why am I not allowed to book a class???? Oh wait, it shows I’m booked but not on my end. 🙄 the staff says it’s been an ongoing issue signing up for classes. Well how are we supposed to know if it’s booked or not? Chile please. I signed up for a trainer twice a month. My membership shows I signed up for weekly training. I am not able to cancel until June. Smh. I like this gym but the lies and the app aint it
My profile is showing one workout completed. I clearly have been working out several times a week. Why am I not allowed to book a class???? Oh wait, it shows I’m booked but not on my end. 🙄 the staff says it’s been an ongoing issue signing up for classes. Well how are we supposed to know if it’s booked or not? Chile please. I signed up for a trainer twice a month. My membership shows I signed up for weekly training. I am not able to cancel until June. Smh. I like this gym but the lies and the app aint it
2026-03-12	ku*****	App forces you to turn on notifications and afterwards doesn’t allow me to get past the barcode. Broken.
App forces you to turn on notifications and afterwards doesn’t allow me to get past the barcode. Broken.
2026-03-07	ba*****	This observation comes DAYS LATER The word NEXT to enter the app is white on white. If you are hear cause you can’t get passed the barcode screen the word next is bottom middle of the screen You can not see it . I’ve been able to enter the app finally. It says turn on notifications. Will only allow me a bar code. Screen is frozen. I can’t even log in on a website either. No one at the club is understanding. Then I get a phone notification. That says I’m unverified. No one at the club knows anything about this app. Fix asap. I can’t use it and I just dropped $$$ on a membership and trainer I’ve delete it and reinstalled also won’t let me change password.
This observation comes DAYS LATER The word NEXT to enter the app is white on white. If you are hear cause you can’t get passed the barcode screen the word next is bottom middle of the screen You can not see it . I’ve been able to enter the app finally. It says turn on notifications. Will only allow me a bar code. Screen is frozen. I can’t even log in on a website either. No one at the club is understanding. Then I get a phone notification. That says I’m unverified. No one at the club knows anything about this app. Fix asap. I can’t use it and I just dropped $$$ on a membership and trainer I’ve delete it and reinstalled also won’t let me change password.
2026-03-01	th*****	I have become a new member, and this app sucks. I cannot get passed the barcode page. It will not load another page. I have deleted it an downloaded it TWICE. It is insufferable. Please fix your app!
I have become a new member, and this app sucks. I cannot get passed the barcode page. It will not load another page. I have deleted it an downloaded it TWICE. It is insufferable. Please fix your app!
2026-02-08	Gi*****	I made my membership, but I can’t login to the app…
I made my membership, but I can’t login to the app…