Reviews of Utilisphere

By: irth Solutions, Inc. App

List of user reviews and ratings for Utilisphere

Total ratings

1.70 (Rating count: 38)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

User feedback centers on frequent crashes, restarts, and unreliable ticket syncing, which undermines field work. Photo uploads and attachments are inconsistent, with some reviews reporting missing photos or delays. Filters reset after app restarts and the search/filter workflow is cumbersome. Some users notice high storage use and slow startup. A minority note improvements in newer updates, including better auto-sync, a more integrated map/list view, and photos functioning more reliably. However, regressions after updates and ongoing bugs persist for many users, making the app difficult to rely on in the field.

Pros

Improved stability with fewer crashes
Auto-sync works reliably
Consolidated map/list view for tickets
Better photo handling with more photos per ticket
More user-friendly interface (improved UX)

Cons

Frequent crashes and auto-closing/restarting, especially when switching apps or locking the screen
Ticket syncing/closing reliability issues: tickets not syncing or reappearing; tickets not closing properly
Photo upload/attachment problems: photos sometimes fail to upload or disappear after restarts
Filters reset on restart and search/filter UX is cumbersome
High storage usage and slow startup/performance issues

Upgrade to see all 19 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 1.70

Upgrade to see all 19 reviews

84% (16)

Date	Author	Comment
2026-08-07	Ut*****	Why is that I can’t just close a ticket on the app? Whenever I do it, it never updates on the website version. And even if it does, it’s never really closed on the website. I find it counter intuitive that the phone app and website aren’t interconnected. Please fix this.
Why is that I can’t just close a ticket on the app? Whenever I do it, it never updates on the website version. And even if it does, it’s never really closed on the website. I find it counter intuitive that the phone app and website aren’t interconnected. Please fix this.
2026-08-03	Ac*****	The most recent update to fix the maps not loading unless you go and reapply the layers every time now just makes the maps not show up at all no matter what you do! Does anyone test these “fixes” before they go live?
The most recent update to fix the maps not loading unless you go and reapply the layers every time now just makes the maps not show up at all no matter what you do! Does anyone test these “fixes” before they go live?
2026-06-10	F3*****	It seems every time this app is updated. It gets worse and worse tickets reopen after I close them and sometimes pictures are gone as well. Also since the newest update this app crashes constantly especially after uploading pictures and when I reopen it sometimes they’re gone and sometimes they’re there. This is really frustrating. Please update the app the right way. Instead of making it look updated.
It seems every time this app is updated. It gets worse and worse tickets reopen after I close them and sometimes pictures are gone as well. Also since the newest update this app crashes constantly especially after uploading pictures and when I reopen it sometimes they’re gone and sometimes they’re there. This is really frustrating. Please update the app the right way. Instead of making it look updated.
2026-06-04	Bo*****	Latest update on 6/2/26 sends app in to thinking mode where you have to close app and reopen it.
Latest update on 6/2/26 sends app in to thinking mode where you have to close app and reopen it.
2026-04-22	Ja*****	So after a few days of using UtiliSphere and having numerous issues, the app is beginning to grow on me. There are areas where improvements are necessary but I am confident the developers are working to make those happen. Overall, the app functions quite nicely and if my company would just step it up and get the updated asset maps to have implemented into the app then all will be well. Q
So after a few days of using UtiliSphere and having numerous issues, the app is beginning to grow on me. There are areas where improvements are necessary but I am confident the developers are working to make those happen. Overall, the app functions quite nicely and if my company would just step it up and get the updated asset maps to have implemented into the app then all will be well. Q
2026-04-08	Ma*****	The app sucks. The camera is sounding like it’s taking photos but it is not, the app is constantly closing itself, tickets are reappearing in my bucket even though I closed them hours ago. Some serious software updates need to be made.
The app sucks. The camera is sounding like it’s taking photos but it is not, the app is constantly closing itself, tickets are reappearing in my bucket even though I closed them hours ago. Some serious software updates need to be made.
2026-04-03	.)*****	App barely functions. I don’t know how companies keep getting duped into using this GARBAGE. AVOID AT ALL COSTS.
App barely functions. I don’t know how companies keep getting duped into using this GARBAGE. AVOID AT ALL COSTS.
2026-03-26	de*****	If I could rate this app 0 stars I would. Terrible app! Crashes all the time.. can upload photos on the damn thing. And mind you it takes up 45 GB of space on your phone. Do yourself a favor and avoid this app!
If I could rate this app 0 stars I would. Terrible app! Crashes all the time.. can upload photos on the damn thing. And mind you it takes up 45 GB of space on your phone. Do yourself a favor and avoid this app!
2026-03-13	qu*****	It’s imposible to relay in this app to work/job
It’s imposible to relay in this app to work/job
2026-03-10	Im*****	The biggest issue which I see is mentioned in other reviews for months is constantly closing itself. I will switch apps to look at a map/call/texts etc. for a locate then back to the app and it restarts even if you only leave for a minute. On top of that every time it restarts, you have to reset your filters (mainly if you don’t want to constantly see tickets you’ve already closed). I generally like this better than the original app mainly for adding more photos in one attempt, auto-sync works 95% of the time, and map/list integration of tickets in one place is super helpful. Another improvement I’d love to see if utilizing search function could omit the filters as well. It’s just extra steps to try to search for something a contractor or supervisor has a question about then I have to take off my filters search for the ticket to try and get some info or just tell them I’ll have to call back when I get back to my laptop to be able to review. Make photos swipe-able instead of opening, exiting, opening attachments tab again looking for another photo and so on. Recent updates (Feb 2026)clean up the app a bit, and introduces new bugs. Now the app decides you have no tickets assigned to you when you switch out and back again and can verify via computer there are in fact tickets assigned. Sometimes won’t add your photos to the ticket (that’ll be great the day a damage comes in if you aren’t verifying). Then when you’re done verifying all your photos have added, you get to verify the ticket actually closed, great to get late notices on emergency tickets when you’re done and home but the ticket never actually closed. Still constantly closing when you switch to camera, then back or maps then back.
The biggest issue which I see is mentioned in other reviews for months is constantly closing itself. I will switch apps to look at a map/call/texts etc. for a locate then back to the app and it restarts even if you only leave for a minute. On top of that every time it restarts, you have to reset your filters (mainly if you don’t want to constantly see tickets you’ve already closed). I generally like this better than the original app mainly for adding more photos in one attempt, auto-sync works 95% of the time, and map/list integration of tickets in one place is super helpful. Another improvement I’d love to see if utilizing search function could omit the filters as well. It’s just extra steps to try to search for something a contractor or supervisor has a question about then I have to take off my filters search for the ticket to try and get some info or just tell them I’ll have to call back when I get back to my laptop to be able to review. Make photos swipe-able instead of opening, exiting, opening attachments tab again looking for another photo and so on. Recent updates (Feb 2026)clean up the app a bit, and introduces new bugs. Now the app decides you have no tickets assigned to you when you switch out and back again and can verify via computer there are in fact tickets assigned. Sometimes won’t add your photos to the ticket (that’ll be great the day a damage comes in if you aren’t verifying). Then when you’re done verifying all your photos have added, you get to verify the ticket actually closed, great to get late notices on emergency tickets when you’re done and home but the ticket never actually closed. Still constantly closing when you switch to camera, then back or maps then back.