Reviews of SentriKey Real Estate

By: SentriLock

List of user reviews and ratings for SentriKey Real Estate

Total ratings

3.10 (Rating count: 411)

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Review summary

Users praise SentriKey for its ease of use and strong features (codes, alerts, access logs) and reliable lockboxes, with good support. However, multiple reviews report recurring app reliability problems, billing/AutoPay frustrations with little notice, and day-code reliability issues as the main drawbacks. Bluetooth unlock concerns and occasional support gaps are mentioned, but less consistently.

Pros

Extremely user-friendly app interface and ease of use.
Powerful real estate workflow features like one-day codes, visitor alerts, and access logs.
Responsive tech support that goes above and beyond.
Trusted SentriLock system with secure lockboxes and reliable protection for listings.
Convenient functionality that can work without constant internet access.

Cons

Recurring app reliability issues that disrupt workflow and sometimes require uninstalling/reinstalling.
Billing and AutoPay problems, including incorrect details, suspensions without notice, late fees, and poor notifications.
Day-code availability and reliability concerns affecting scheduling and access.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.10

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12% (6)

Date	Author	Comment
2026-04-17	My*****	Sentrilock usage is unreliable and takes many steps to get it to work. Sometimes the app needs uninstalled and reinstalled and sometimes I just have to wait. Very unprofessional and unreliable!
Sentrilock usage is unreliable and takes many steps to get it to work. Sometimes the app needs uninstalled and reinstalled and sometimes I just have to wait. Very unprofessional and unreliable!
2026-03-03	Ho*****	1 star. During setup, the app accepted my card information and confirmed AutoPay was enabled. Later I found out the billing details were “incorrect” (their words) - yet I was never notified that anything needed to be fixed. I only learned there was a problem when I arrived to show a home and the app said my account was disabled. Then I was hit with a surprise $50 late fee and my waiver request was denied. Customer service was unhelpful and focused on policy instead of the fact that the system confirmed AutoPay and gave zero notice before disabling access. This needs basic billing alerts and a grace period before suspension.
1 star. During setup, the app accepted my card information and confirmed AutoPay was enabled. Later I found out the billing details were “incorrect” (their words) - yet I was never notified that anything needed to be fixed. I only learned there was a problem when I arrived to show a home and the app said my account was disabled. Then I was hit with a surprise $50 late fee and my waiver request was denied. Customer service was unhelpful and focused on policy instead of the fact that the system confirmed AutoPay and gave zero notice before disabling access. This needs basic billing alerts and a grace period before suspension.
2025-07-21	Ka*****	Bluetooth Option Missing in App. I can’t unlock the lockbox without access to Bluetooth. The Bluetooth option for this app is missing on my phone. I was told by a rep there is a network setting needed to access that feature but they don’t know what it is. Referred me to Apple. Apple don’t know either.
Bluetooth Option Missing in App. I can’t unlock the lockbox without access to Bluetooth. The Bluetooth option for this app is missing on my phone. I was told by a rep there is a network setting needed to access that feature but they don’t know what it is. Referred me to Apple. Apple don’t know either.
2025-04-08	Da*****	I recently received a new credit card and forgot to update my payment information while I was out of town. Understandable mistake—I expected to pay a small late fee and move on. Unfortunately, that’s not how this company operates. In an age where I can manage my bank accounts, trade stocks, and stream Netflix all from my phone, it's baffling that I can't update my payment information through this app. Instead, I was forced to call in just to make a basic change. When I did call, I was met with another hurdle—your system flagged my number as spam. That’s odd, considering every other call I made that day went through without issue. This entire experience was frustrating and unnecessarily complicated. For a company that operates with minimal overhead and high profit margins, there’s no excuse not to have a simple, user-friendly feature in the app to manage billing. You shouldn’t make your customers jump through hoops to pay you. Do better.
I recently received a new credit card and forgot to update my payment information while I was out of town. Understandable mistake—I expected to pay a small late fee and move on. Unfortunately, that’s not how this company operates. In an age where I can manage my bank accounts, trade stocks, and stream Netflix all from my phone, it's baffling that I can't update my payment information through this app. Instead, I was forced to call in just to make a basic change. When I did call, I was met with another hurdle—your system flagged my number as spam. That’s odd, considering every other call I made that day went through without issue. This entire experience was frustrating and unnecessarily complicated. For a company that operates with minimal overhead and high profit margins, there’s no excuse not to have a simple, user-friendly feature in the app to manage billing. You shouldn’t make your customers jump through hoops to pay you. Do better.
2025-01-17	Su*****	Way more trouble than they are worth. Going to stop using them. Lockboxes won’t work. Agents can’t get in. Tired of it.
Way more trouble than they are worth. Going to stop using them. Lockboxes won’t work. Agents can’t get in. Tired of it.
2024-12-06	fr*****	This app is so annoying
This app is so annoying
2024-11-11	SW*****	As an agent, this app is critical to the success and secure comfort for our sellers. It makes listing access seamless and provides peace of mind to both homeowners and agents. Incredibly high quality product and incredibly easy app interface. Couldn’t ask for more!
As an agent, this app is critical to the success and secure comfort for our sellers. It makes listing access seamless and provides peace of mind to both homeowners and agents. Incredibly high quality product and incredibly easy app interface. Couldn’t ask for more!
2024-11-10	JG*****	Sentrilock has a great product. Tech support is always helpful and go above and beyond.
Sentrilock has a great product. Tech support is always helpful and go above and beyond.
2024-11-10	Gr*****	Enjoy using these boxes. Ashland, Ohio
Enjoy using these boxes. Ashland, Ohio
2024-11-10	Re*****	Sentri is very user friendly. App makes it so simple.
Sentri is very user friendly. App makes it so simple.