Reviews of HealthEquity Mobile

By: HealthEquity App

List of user reviews and ratings for HealthEquity Mobile

Total ratings

4.30 (Rating count: 14,586)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users overwhelmingly report that HealthEquity Mobile is unstable and hard to use. The most persistent issue is the mandatory passkey login, which leads to repeated sign-in failures, ID verification hurdles, and being locked out. Document handling is another major pain point: users hit upload limits, see misleading success/failure messages, or can’t attach receipts to claims. The app also crashes or performs slowly, with frequent login loops and poor UX. Many features that work on the website are unusable or unavailable in the mobile app, and support is slow or unhelpful. Balance viewing is sometimes the only reliable function.

Pros

In-app display of account balance.

Cons

Mandatory passkey login causing repeated sign-in failures and ID verification hurdles.
Document upload/attachment issues with limits, erroneous messages, and failed attachments.
App crashes, freezes, and slow performance impair usability.
Mobile app lacks functionality available on the website; limited features (e.g., investments not accessible, provider data not saved).
Poor or unresponsive customer support; slow resolution to issues.

Upgrade to see all 193 reviews

User Reviews

Recent rating average: 1.20

All time rating average: 4.30

Upgrade to see all 193 reviews

87% (167)

Date	Author	Comment
2026-08-22	Fr*****	Since requiring the passkey to login I can’t get into my account and send the needed paperwork. I have called three times and totally get the run around each time. They sent me paperwork to get my phone number changed and it was faxed back via UPS with verification they got it and I still can’t get this to work. I get to the final selfy and it says verification successful and then it goes to the login screen and says my account is locked. I am going to have to visit my lawyer because there is so much money involved in this.
Since requiring the passkey to login I can’t get into my account and send the needed paperwork. I have called three times and totally get the run around each time. They sent me paperwork to get my phone number changed and it was faxed back via UPS with verification they got it and I still can’t get this to work. I get to the final selfy and it says verification successful and then it goes to the login screen and says my account is locked. I am going to have to visit my lawyer because there is so much money involved in this.
2026-08-22	Du*****	The website is bad, but this app is so much worse. It's impossible to understand the various states of your claims and payments, even after speaking with customer service. Sometimes there are $0 claims for no apparent reason. The app is also super slow sometimes. For an app that is supposed to tell you about YOUR OWN MONEY, this is just horrible. Do better Health Equity.
The website is bad, but this app is so much worse. It's impossible to understand the various states of your claims and payments, even after speaking with customer service. Sometimes there are $0 claims for no apparent reason. The app is also super slow sometimes. For an app that is supposed to tell you about YOUR OWN MONEY, this is just horrible. Do better Health Equity.
2026-08-22	ci*****	If you have an account here, it’s best to physically pay the provider at their office and get a receipt, then match that to the payment online.
If you have an account here, it’s best to physically pay the provider at their office and get a receipt, then match that to the payment online.
2026-08-21	Ni*****	1) Use the web version! There are various functions, options, and forms you have to acknowledge that aren’t available on the app. 2) The app tries to log you off every 30 seconds when you’re chatting with a rep 3) For FSA account/card, you have to submit register receipts, medical and pharmacy EOB statements, billing statements, and proof of date of service every time you use it. If you don’t have a part-time job, you do now. 4) If you get an HIA/HSA gift card/award through your employer’s wellness platform like Personify, just throw it away, trust me. 5) It kept changing the date I selected for a reimbursement request which of course caused problems getting it approved 6) If your card/account has $20 left and you try to submit a reimbursement for $20, you get an error that you’re trying “ to request more than the balance” like what?! 7) All the chat reps were lovely, the only positive in 8 months using this company and this app
1) Use the web version! There are various functions, options, and forms you have to acknowledge that aren’t available on the app. 2) The app tries to log you off every 30 seconds when you’re chatting with a rep 3) For FSA account/card, you have to submit register receipts, medical and pharmacy EOB statements, billing statements, and proof of date of service every time you use it. If you don’t have a part-time job, you do now. 4) If you get an HIA/HSA gift card/award through your employer’s wellness platform like Personify, just throw it away, trust me. 5) It kept changing the date I selected for a reimbursement request which of course caused problems getting it approved 6) If your card/account has $20 left and you try to submit a reimbursement for $20, you get an error that you’re trying “ to request more than the balance” like what?! 7) All the chat reps were lovely, the only positive in 8 months using this company and this app
2026-08-21	Us*****	The app can view the account and perform some basic functions, but to conduct a transfer, I can’t use the app or even email. They make you fax a form or use us mail to transfer funds out (but not in) in a pretty naked anti competitive move. What a joke.
The app can view the account and perform some basic functions, but to conduct a transfer, I can’t use the app or even email. They make you fax a form or use us mail to transfer funds out (but not in) in a pretty naked anti competitive move. What a joke.
2026-08-21	Jb*****	Passkey just gives an error message when setting it up. No other option to log in. Password and dual authentication are apparently not enough to log in anymore. This is pretty terrible and appears to have been an issue for at least the past several months based on other reviews.
Passkey just gives an error message when setting it up. No other option to log in. Password and dual authentication are apparently not enough to log in anymore. This is pretty terrible and appears to have been an issue for at least the past several months based on other reviews.
2026-08-20	Ke*****	The app doesn’t work for reimbursements. It’s beyond frustrating. It just gives an error message. I submitted a resolution request weeks ago and there has been nothing done to help me in any way. Their website is bad too.
The app doesn’t work for reimbursements. It’s beyond frustrating. It just gives an error message. I submitted a resolution request weeks ago and there has been nothing done to help me in any way. Their website is bad too.
2026-08-20	wh*****	Awful app experience. Constantly tries to autofill unrelated information. Won’t save providers. Is difficult to scroll to the right information at times. Often locks up when trying to attach photos of receipts. I don’t know why I keep trying to use it after trying to enter the same expense for the third time.
Awful app experience. Constantly tries to autofill unrelated information. Won’t save providers. Is difficult to scroll to the right information at times. Often locks up when trying to attach photos of receipts. I don’t know why I keep trying to use it after trying to enter the same expense for the third time.
2026-08-18	Rx*****	I can login fine on my desktop but the same info doesn’t work in the app. Ludicrous
I can login fine on my desktop but the same info doesn’t work in the app. Ludicrous
2026-08-18	bp*****	Required financial services shouldn't make you sign up with an app.
Required financial services shouldn't make you sign up with an app.