Reviews of BankFive Mobile

By: BankFive App

List of user reviews and ratings for BankFive Mobile

Total ratings

4.80 (Rating count: 2,498)

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Review summary

Users like BankFive Mobile for easy, on-the-go banking and core features like transfers and check deposits, but repeat complaints focus on reliability and modernization. Common issues include a dated, slow or crash-prone app; bill pay showing incorrect amounts or posting late; unreliable mobile deposits; inconsistent biometric login (Touch ID); and poor support for older iPhone models. Overall, core functions work, but a major update is needed to improve speed, UI, stability, and key features.

Pros

Easy to use and convenient for everyday banking
Transfers between accounts and bill payments are straightforward
Mobile check deposit is a welcomed convenience
On-the-go access makes banking quick and convenient
Quick access to balances and transaction history

Cons

Outdated, slow performance with crashes; the app needs a major update
Bill pay issues: entered amounts may not display correctly and can post late
Mobile deposit sometimes fails or is unreliable
Touch ID/biometric login is not consistently supported or available
Compatibility concerns for older iPhone models (not optimized for iPhone 5s and older)

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User Reviews

Recent rating average: 1.50

All time rating average: 4.80

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20% (9)

Date	Author	Comment
2026-07-09	Ta*****	Crashes every time while using faceID, crashes after submitting more than 2 checks for mobile deposit on iPhone 15…
Crashes every time while using faceID, crashes after submitting more than 2 checks for mobile deposit on iPhone 15…
2026-07-07	Dr*****	A few years ago this app was great. Lately they’ve added features that have just seemed to break the app. The “message” notifications work somedays and other days I have to click the notification 2-3 times to get it to clear. Same with the “Insights and News” notifications. Some days the app opens right away some days it crashed 2-5 times before actually opening.
A few years ago this app was great. Lately they’ve added features that have just seemed to break the app. The “message” notifications work somedays and other days I have to click the notification 2-3 times to get it to clear. Same with the “Insights and News” notifications. Some days the app opens right away some days it crashed 2-5 times before actually opening.
2026-07-07	En*****	App always crashes
App always crashes
2026-06-20	Br*****	I love typing in my password 5x because the app wants to force close after I type it all in. Fix it
I love typing in my password 5x because the app wants to force close after I type it all in. Fix it
2026-06-18	Sh*****	Apps junk
Apps junk
2026-05-27	Kh*****	Signing in issues, cliches, just signing in now had to try 3 times.
Signing in issues, cliches, just signing in now had to try 3 times.
2026-05-24	ba*****	Never wants to load when your trying to check your account it happens every time
Never wants to load when your trying to check your account it happens every time
2026-05-17	NE*****	This app crashes every time I try to log in. I asked my wife if she could try hers and she said she is having the same issue. Also the app has an insight and news tab and leaves red notifications that never clear even if you click on the blog that you have no interest in reading. This app is just seriously awful. Really frustrating that I’ve been with this bank for over 20 years and their technology is stuck in 2002.
This app crashes every time I try to log in. I asked my wife if she could try hers and she said she is having the same issue. Also the app has an insight and news tab and leaves red notifications that never clear even if you click on the blog that you have no interest in reading. This app is just seriously awful. Really frustrating that I’ve been with this bank for over 20 years and their technology is stuck in 2002.
2026-05-15	cw*****	Everytime I go to sign in and use face ID, it briefly opens up the account summary screen before crashing. Also, even when Bank 5 sends you a “confirmation” that you have received a Zelle, it isn’t an actual bank confirmation. I’ve had Facebook marketplace deals where the funds bounced back to the buyer hours after Bank 5 sent me a text message confirming that the Zelle came through and would be deposited into my account. Use Venmo instead.
Everytime I go to sign in and use face ID, it briefly opens up the account summary screen before crashing. Also, even when Bank 5 sends you a “confirmation” that you have received a Zelle, it isn’t an actual bank confirmation. I’ve had Facebook marketplace deals where the funds bounced back to the buyer hours after Bank 5 sent me a text message confirming that the Zelle came through and would be deposited into my account. Use Venmo instead.
2025-07-17	Th*****	I have nothing but great things to say about Bank5 and its staff the service is excellent, and everyone I've interacted with has been professional, helpful, and kind. However, the mobile app is a real letdown. It feels outdated, like something from 2015. It's slow, crashes often, and the overall experience is frustrating. In a time when most banking apps are fast, intuitive, and reliable, this one seriously needs a major update. I hope the bank invests in modernizing the app soon, because the quality of the service deserves a much better digital experience.
I have nothing but great things to say about Bank5 and its staff the service is excellent, and everyone I've interacted with has been professional, helpful, and kind. However, the mobile app is a real letdown. It feels outdated, like something from 2015. It's slow, crashes often, and the overall experience is frustrating. In a time when most banking apps are fast, intuitive, and reliable, this one seriously needs a major update. I hope the bank invests in modernizing the app soon, because the quality of the service deserves a much better digital experience.