Reviews of CIG Mobile

By: Capital Insurance Group

List of user reviews and ratings for CIG Mobile

Total ratings

1.50 (Rating count: 52)

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Review summary

User reviews consistently report that CIG Mobile’s iOS app is unreliable: frequent login errors, extended outages, and crashes when submitting claims or registering. Many can access their accounts on the website but not via the app, and updates seem to worsen issues. The overall experience is poor, driving users to rely on the website or seek alternatives.

Pros

Cons

Frequent login errors preventing access to the app; users repeatedly see 'An error occurred' or 'login failed' messages.
The app has been reported as down or unresponsive for extended periods, with spinning loaders and no access.
Registration and onboarding problems in the app; new users cannot register or sign in after setup.
Crash or failure when submitting claims or forms within the app; 'problem' messages and failed submissions.
Inconsistent functionality after updates; login works on the website but not in the app, and biometric login prompts remain outdated.

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User Reviews

Recent rating average: 1.10

All time rating average: 1.50

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75% (30)

Date	Author	Comment
2026-02-15	ic*****	Worked fine for a few years now it won’t let me login. Keeps saying “error occurred “
Worked fine for a few years now it won’t let me login. Keeps saying “error occurred “
2025-12-12	Tr*****	Can’t use App to login, I can only login from the website. Keep getting an error occurred.
Can’t use App to login, I can only login from the website. Keep getting an error occurred.
2025-08-28	bi*****	Can’t login to the app. Seems like a common pro for the last 6 years…
Can’t login to the app. Seems like a common pro for the last 6 years…
2025-03-22	Mi*****	Enter login credentials and says there’s an error. Tried several times over several days. Must log in through web browser
Enter login credentials and says there’s an error. Tried several times over several days. Must log in through web browser
2025-01-03	Cr*****	When creating a password, it repeatedly states “invalid password.” It doesn’t matter what password, or how many times tried, it keeps stating it’s an invalid password. I’m deleting it. The app is junk.
When creating a password, it repeatedly states “invalid password.” It doesn’t matter what password, or how many times tried, it keeps stating it’s an invalid password. I’m deleting it. The app is junk.
2024-10-18	Ch*****	It says “loading” for 2 second after clicking on the button but nothing happens. It was working 6 moths ago. It worked on the website. I payed with a check.
It says “loading” for 2 second after clicking on the button but nothing happens. It was working 6 moths ago. It worked on the website. I payed with a check.
2024-09-20	Ar*****	If I could give this app zero stars I would. Do you even know what a quality check is? Who released this garbage? I hope CIG didn’t waste my money paying for this
If I could give this app zero stars I would. Do you even know what a quality check is? Who released this garbage? I hope CIG didn’t waste my money paying for this
2024-04-27	Fa*****	Cannot log in. App doesn’t work.
Cannot log in. App doesn’t work.
2024-04-08	Lg*****	The app has been down for a month!
The app has been down for a month!
2024-02-26	Gr*****	Have had trouble logging in on app multiple times in the past three days. Just sits there and spins then if I’m lucky it might go through on my second or third attempt. Also after I pay my bill it gives me a confirmation number and shows it’s zero balance due but actually it doesn’t even process through my bank. This has happened on two bills in the past 30 days - ever since the new update it’s not working.
Have had trouble logging in on app multiple times in the past three days. Just sits there and spins then if I’m lucky it might go through on my second or third attempt. Also after I pay my bill it gives me a confirmation number and shows it’s zero balance due but actually it doesn’t even process through my bank. This has happened on two bills in the past 30 days - ever since the new update it’s not working.