Reviews of BIXI

By: Lyft Bikes and Scooters, LLC App

List of user reviews and ratings for BIXI

Total ratings

3.80 (Rating count: 154)

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Review summary

User reviews show a mixed picture: BIXI is a convenient bike-sharing option with strong station coverage and easy-to-use features, and it can be affordable for frequent riders. However, recurring issues include billing problems, docking/bike reliability, privacy concerns, and difficult customer support/cancellation processes. When it works, it’s a fun, efficient way to get around Montreal, but reliability and billing transparency need significant improvement.

Pros

Easy-to-use app for renting and returning bikes.
Extensive city-wide network of docking stations.
Affordable pricing options and good value for frequent riders (monthly subscriptions).
Convenient and enjoyable way to get around Montreal.
Trip timer and map/routes features help plan rides.

Cons

Frequent billing issues: unexpected charges, preauthorizations, and difficulty cancelling memberships (auto-renew).
Docking/bike reliability problems: docks can be full or empty, unlock failures, and maintenance delays affecting availability.
Privacy and security concerns: spam communications and reports of data issues or potential scams.
Cancellation and customer support friction: hard to cancel, poor responses, and need to call to resolve issues.
Account management limitations: sign-up barriers for non-Canadian users and trouble updating payment details.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.80

Upgrade to see all 51 reviews

45% (23)

Date	Author	Comment
2026-06-02	FI*****	Genuinely so much worse than other companies alike like Lime or Bird, they need to revisit some of these quirks that make Bixi a pain.
Genuinely so much worse than other companies alike like Lime or Bird, they need to revisit some of these quirks that make Bixi a pain.
2026-04-27	Dr*****	Du pur vol cette histoire de Bixi a Montréal! Pour 1 trajet d’une heure ils m’ont facturé 23 dollars! Du n’importe quoi! Ils veulent faire économiser du CO2 à notre détriment! Au moi s proposez quelque chose d’économique bordel
Du pur vol cette histoire de Bixi a Montréal! Pour 1 trajet d’une heure ils m’ont facturé 23 dollars! Du n’importe quoi! Ils veulent faire économiser du CO2 à notre détriment! Au moi s proposez quelque chose d’économique bordel
2025-10-09	an*****	Bixi continues to go downhill every single year. It really only works for people working office jobs who travel to downtown in the morning and leave in the evening- if that’s not you you will frequently be late because you either won’t be able to find a bike in “off” hours or you won’t be able to find a place to dock a bike since they refill the stations to FULL, instead of half which is what would make sense. This is a known issue that they consistently fill stations or leave them empty, so it’s often impossible to find a place to dock your bike especially outside of downtown after 7pm. Every time you take a Bixi you also risk having an issue with the bike, such as the bike not registering when you try to dock it, and you end up stuck with the bike sometimes for HOURS until a technician can come help. I am so often late because of all the Bixi malfunctions that I would rather walk or metro at this point. They raised the prices too and it’s so overpriced for this poor quality. DO NOT recommend.
Bixi continues to go downhill every single year. It really only works for people working office jobs who travel to downtown in the morning and leave in the evening- if that’s not you you will frequently be late because you either won’t be able to find a bike in “off” hours or you won’t be able to find a place to dock a bike since they refill the stations to FULL, instead of half which is what would make sense. This is a known issue that they consistently fill stations or leave them empty, so it’s often impossible to find a place to dock your bike especially outside of downtown after 7pm. Every time you take a Bixi you also risk having an issue with the bike, such as the bike not registering when you try to dock it, and you end up stuck with the bike sometimes for HOURS until a technician can come help. I am so often late because of all the Bixi malfunctions that I would rather walk or metro at this point. They raised the prices too and it’s so overpriced for this poor quality. DO NOT recommend.
2025-10-05	Ad*****	I went to university in Montreal years ago and we used to take Bixi everywhere and now a decade later whenever I visited Sylvia primary way we get around and it is so convenient and fun and the best way to get around this town. Great system and availability of bikes and docking stations. Highly recommend!
I went to university in Montreal years ago and we used to take Bixi everywhere and now a decade later whenever I visited Sylvia primary way we get around and it is so convenient and fun and the best way to get around this town. Great system and availability of bikes and docking stations. Highly recommend!
2025-09-25	No*****	Do not use. Within 48 hours of signing up, I have received numerous spam phone calls and emails.
Do not use. Within 48 hours of signing up, I have received numerous spam phone calls and emails.
2025-09-13	jg*****	Must have a Canadian address to create an account. Useless for Americans.
Must have a Canadian address to create an account. Useless for Americans.
2025-08-09	be*****	Yea it was a good experience.
Yea it was a good experience.
2025-06-19	Mu*****	Most fun way to get around Mtl
Most fun way to get around Mtl
2024-11-16	Ca*****	Surprised it doesn’t have Apple Pay integrated yet
Surprised it doesn’t have Apple Pay integrated yet
2024-10-27	Lo*****	The app wouldn’t even let me register my credit card or my friend’s credit card. We wasted a ton of time. Frustrating.
The app wouldn’t even let me register my credit card or my friend’s credit card. We wasted a ton of time. Frustrating.