Reviews of First Texas Bank

By: First Texas Bank App

List of user reviews and ratings for First Texas Bank

Total ratings

2.40 (Rating count: 34)

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Review summary

Users like the app’s polished look and the transfer feature, and welcome having a real mobile app. However, recurring stability issues dominate: the app often won’t open, spins, or shows white screens, especially on older iPhones. Mobile check/photo deposits frequently fail or are missing. Authentication is burdensome with repeated verification codes and loss of biometric login. Sign-on problems and slow web login add to the frustration. Reliability and deposit features are the main pain points.

Pros

Attractive, polished UI/look and feel.
Transfer feature is available and usable.
Mobile app exists for First Texas Bank and provides convenient access.

Cons

Frequent crashes, not opening, or white-screen issues across multiple iPhone models.
Mobile/photodeposit features fail or are not supported (photo check deposit missing).
Frequent authentication friction (repeated verification codes, 2FA) and slow login.
Removal of biometric login (no Face ID) causing login hassle.
Performance and compatibility problems on older devices (e.g., iPhone 6/6s).

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User Reviews

Recent rating average: 2.10

All time rating average: 2.40

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33% (5)

Date	Author	Comment
2022-01-07	mj*****	Even though I write for mobile deposit at FTB only as instructed it still won’t accept mobile deposits!
Even though I write for mobile deposit at FTB only as instructed it still won’t accept mobile deposits!
2021-07-24	Do*****	Every 2 weeks I need to get confirmation code and getting sick of it
Every 2 weeks I need to get confirmation code and getting sick of it
2020-12-06	la*****	The app won’t let me deposit any mobile checks due to its terrible security system. I write for mobile deposit at Ftb only on my check clearly and it says it not there. Frustrating
The app won’t let me deposit any mobile checks due to its terrible security system. I write for mobile deposit at Ftb only on my check clearly and it says it not there. Frustrating
2020-11-15	As*****	App stopped working and hasn’t been for a couple months. My husband’s doesn’t work either. Just spins and sometimes goes to white screen. Very frustrating and no one cares or will fix it.
App stopped working and hasn’t been for a couple months. My husband’s doesn’t work either. Just spins and sometimes goes to white screen. Very frustrating and no one cares or will fix it.
2020-10-27	Bk*****	App failed to open last month. Deleted app and reinstalled it. My daughter had the same issue. Now I only get a white screen when I click to open it. Rebooted my phone. Still the same issue. I don’t want to have to delete the app again and reinstall because of all the security to go through like resetting password and face recognition. Please get this fixed! I rely on it to check my account daily.
App failed to open last month. Deleted app and reinstalled it. My daughter had the same issue. Now I only get a white screen when I click to open it. Rebooted my phone. Still the same issue. I don’t want to have to delete the app again and reinstall because of all the security to go through like resetting password and face recognition. Please get this fixed! I rely on it to check my account daily.
2020-10-12	ma*****	I have used the app most of the two years I’ve banked with them. In the past few months, the app will not open on my iPhone 8, so I have to log in to account through web browser... which requires a text verification code entry Every...Single... Time. I try to log in. Even the web browser lags and is very slow. Extremely annoying.
I have used the app most of the two years I’ve banked with them. In the past few months, the app will not open on my iPhone 8, so I have to log in to account through web browser... which requires a text verification code entry Every...Single... Time. I try to log in. Even the web browser lags and is very slow. Extremely annoying.
2020-10-09	CT*****	I have been a customer for almost 20 years and always loved the banks web based programs, however, the changes to the app not allowing face recognition and sometimes not even opening is a letdown. Please update with better version.
I have been a customer for almost 20 years and always loved the banks web based programs, however, the changes to the app not allowing face recognition and sometimes not even opening is a letdown. Please update with better version.
2020-09-02	Re*****	Works sometimes. Frustrating when you cannot access your mobile banking. App still same problem as two years ago. App opens but will not go to sign on page
Works sometimes. Frustrating when you cannot access your mobile banking. App still same problem as two years ago. App opens but will not go to sign on page
2020-06-26	Cr*****	Upgrade today doesn’t work on my iPhone 6. Goes to start screen and freezes.
Upgrade today doesn’t work on my iPhone 6. Goes to start screen and freezes.
2019-07-24	Le*****	Love the apps looks and feel.
Love the apps looks and feel.

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