Reviews of XProtect® Mobile

By: MILESTONE SYSTEMS A/S App

List of user reviews and ratings for XProtect® Mobile

Total ratings

2.20 (Rating count: 126)

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Review summary

Users report the XProtect Mobile iOS app is frequently unstable and slow. The most persistent issues are crashes on launch and during use, and severe performance problems when loading live cameras, even on fast local networks. Alarm notifications are unreliable on iOS, failing to alert users while Android users report better results. Cross-network access is limited, with many users unable to connect when not on the same LAN or when ports are locked. Recent updates appear to have introduced or exacerbated bugs, including UI changes and PTZ controls that hinder usability. A stable, cross-network, real-time mobile experience remains lacking.

Pros

Cons

Frequent crashes on startup or when opening the app (iPhone/iPad), sometimes requiring reinstallation or server re-adding.
Severe performance issues loading live video/cameras; even on local networks with fast Wi‑Fi, video loads slowly or pixelates.
Alarm/notification failures on iOS; alarms not delivered or not appearing, while Android version works more reliably.
Cross-network connectivity issues; iOS app generally cannot connect when not on the same LAN or when ports are restricted.
Update-induced instability and regressions; new UI/behavior causes crashes, PTZ mode lockups, exit issues, or app refusing to launch on various iOS versions.

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User Reviews

Recent rating average: 1.40

All time rating average: 2.20

Upgrade to see all 51 reviews

59% (30)

Date	Author	Comment
2026-04-07	jo*****	apr 2026 - I manage multiple xprotect installs, the app is not horrible, BUT it suffers from a major issue and that's the performance of loading cameras/video, which is critical- it's incredibly slow. I've tried transcoding on and off / direct streaming on and off , all the different settings it's just very slow to load (codec h264, axis cameras). the desktop app is great and fast. I'm talking about local network access on a Wi-Fi 7 access point - so no excuses except for poor app performance/coding. oct2023- this app needs to be updated (over hauled really). considering milestone is one of the most expensive , top-of-the-line VMS systems and considering the size of the company, it's appalling that this is their ios/mobile offering.
apr 2026 - I manage multiple xprotect installs, the app is not horrible, BUT it suffers from a major issue and that's the performance of loading cameras/video, which is critical- it's incredibly slow. I've tried transcoding on and off / direct streaming on and off , all the different settings it's just very slow to load (codec h264, axis cameras). the desktop app is great and fast. I'm talking about local network access on a Wi-Fi 7 access point - so no excuses except for poor app performance/coding. oct2023- this app needs to be updated (over hauled really). considering milestone is one of the most expensive , top-of-the-line VMS systems and considering the size of the company, it's appalling that this is their ios/mobile offering.
2025-07-28	du*****	Alarm notifications are hit or miss, mostly miss. If you require alarm notifications while away from a your client workstation you are unlikely to receive them. The alarms are listed within the app, notifications are turned on, but no pop up notification.
Alarm notifications are hit or miss, mostly miss. If you require alarm notifications while away from a your client workstation you are unlikely to receive them. The alarms are listed within the app, notifications are turned on, but no pop up notification.
2025-05-22	Eu*****	Having a issue with alarms showing on IOS. Co worker has a Android and his populate with no issue 🤔
Having a issue with alarms showing on IOS. Co worker has a Android and his populate with no issue 🤔
2025-05-14	D *****	Alerts not loading on IOS but working fine on android previews version on IOS 25.1a still working fine.
Alerts not loading on IOS but working fine on android previews version on IOS 25.1a still working fine.
2024-11-17	ck*****	This is app is completely unusable. It crashes when logging in on both my iPhone and iPad.
This is app is completely unusable. It crashes when logging in on both my iPhone and iPad.
2024-10-09	bl*****	app crashes the second i try and open it. it’s been this way for a year. insane how little they update this. horrible dev team
app crashes the second i try and open it. it’s been this way for a year. insane how little they update this. horrible dev team
2024-09-13	da*****	App crashes as soon as you attempt to connect to any server. Reinstall does not help. This uninstall is only option. Save yourself the trouble.
App crashes as soon as you attempt to connect to any server. Reinstall does not help. This uninstall is only option. Save yourself the trouble.
2024-06-11	Tr*****	App opens but then crashes when I click on a location to view (on iPad latest iOS)
App opens but then crashes when I click on a location to view (on iPad latest iOS)
2023-09-28	rh*****	App won’t open on iPhone 15 Pro Max
App won’t open on iPhone 15 Pro Max
2023-08-31	jm*****	The app doesn’t even work now… it just quits while opening.
The app doesn’t even work now… it just quits while opening.