Great Western Railway

Name: Great Western Railway
Rating: 4.6 (2333 reviews)
Author: First Great Western

By: First Great Western App

Train tickets, travel & times

Overview

Version:

5.0.8

Last updated: 2026-07-23

Ranking

#37,600 ▲ 65

Overall

Features & Capabilities

Plan journeys, book tickets across Britain, and check live departures with the Great Western Railway app. Buy tickets, save up to 50% with Advance fares, store mobile tickets in-app, and use a home screen widget for quick access to today’s travel.

GWR Rewards and digital railcards are in-app, so you can track points, redeem rewards, and store multiple railcards. View live train times, platform numbers, onboard occupancy, and save frequent journeys for easy checks.

User Growth & Download Statistics

App Navigation & Mapping Payments

By:

First Great Western

Rating:

4.60

(2,333) 15 new ratings

Version:

5.0.8 Last updated: 2026-07-23

Version code:

888682650

Creation date:

2018-06-05

Compatible devices:

Size:

139.42MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-07

Compare stats and ranking:

Ranking

# 37,600 ▲ 65

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

First Great Western

Apple Apps Store

https://apps.apple.com/us/app/great-western-railway/id470544879

User Reviews

The reviews consistently show the GWR app is unreliable for many travelers. Recurrent issues include location/login failures (often saying not in the UK even at UK stations), persistent network/loading errors, and purchases that don’t complete with pending charges or missing tickets. Users also report crashes and short sessions, plus the inability to modify or refund tickets in-app, requiring a trip to a station desk. International users are especially affected; many end up using the website or PDF tickets as workarounds.

Pros

Cons

Location-based access failures: the app often reports the user is not in the UK or blocks login/ticket access even when physically at UK stations
Frequent network/loading errors: messages like 'Network status failed to load' or 'failed to load network' render the app unreliable
In-app purchases and ticket management failures: purchases frequently don’t complete, charges remain pending, and tickets may not appear or be accessible
App instability: crashes and very short sessions cause users to be logged out or unable to complete tasks
Inability to modify or refund tickets in-app: changes/refunds often require visiting a station desk rather than using the app

Recent reviews

Fell for the con. Absolutely appalling. When I return to the US I will never tire of warning people to avoid at all costs.

by Xm*****, 2026-08-04

Round trip and one-way tickets are the same price, so I attempted to book round trip and ended up with a one way ticket. I couldn’t change it online and had to buy a new, proper two-way ticket at the station. Then, try to get a refund online and you need to log in to a refund portal, except guess what - your credentials for the ticket app aren’t the same. So you have to create a GWR account in addition to your second GWR app. Then you still can’t simply get a refund. You have to fill out 8 pages of questions, including typing in extremely long alphanumeric codes four times - two for your first ticket and two for your next ticket. Then, guess what, one of the four codes doesn’t even exist! You need to enter the booking reference for your new paper ticket, but there is no booking reference for your paper ticket. You would have an easier time filing paperwork in Soviet Russia than this terrible service. Who even knows if I get a refund? I have to wait a month for someone to review it. Then I also had to provide my card info to get the refund, but guess what, I already provided it. Not good, you must do every complicated thing twice because once is not enough. And then you might get a fee for your refund. This is the sort of experience that totally ruins your day and never makes you want to use a company’s service again.