smg360

Name: smg360
Rating: 3.8 (528 reviews)
Author: Service Management Group, Inc. SMG

By: Service Management Group, Inc. SMG App

Business

Overview

Version:

2026.24.0

Last updated: 2026-06-12

Features & Capabilities

smg360 is a reporting app for SMG clients with valid credentials, delivering real-time, dynamic access to customer feedback and other data sources to enable fast action on insights that improve brand experiences and drive loyalty. It supports access in over 40 languages.

SMG combines platform technology with professional services to simplify collecting, analyzing, and sharing feedback and behavioral data across the enterprise—helping you capture customer, patient, and employee insights to boost loyalty and business outcomes. Learn more at www.smg.com.

User Growth & Download Statistics

App Analytics Data Marketing Sales

By:

Service Management Group, Inc. SMG

Rating:

3.80

(528) 1 new ratings

Version:

2026.24.0 Last updated: 2026-06-12

Version code:

886835814

Creation date:

2012-06-10

Compatible devices:

Size:

8.89MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-11

Compare stats and ranking:

Ranking

# 76,830 ▲ 34

Other rankings

#11 in user experience keyword 30 ▼ 1#31 in product insights keyword 20 ▼ 3

Other platforms

smg360 (v6.30.0)

609,768 3.22

(3,978)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Service Management Group, Inc. SMG

Apple Apps Store

https://apps.apple.com/us/app/smg360/id453625481

Website:

http://www.smg.com/

User Reviews

Reviews consistently describe the smg360 iOS app as slow and difficult to use, with frequent login drops and reliability problems. Many users report data in the app as inaccurate or incomplete, and note that essential features require switching to the full website rather than the mobile app. Updates are blamed for regressions, and push notifications are unreliable. Overall sentiment is negative, with users preferring the desktop/web experience for access and reliability.

Pros

Cons

The app is slow and laggy, making navigation and data loading painful.
Hard to navigate with a cluttered UI and poor discoverability.
Frequent login/session issues, with the app kicking out and requiring re-login.
Cannot access full site features through the app; essential data and reports require using the desktop site.
Data accuracy issues: times/dates, store status, and sentiment are often wrong or inconsistent; comments and surveys may not load.

Recent reviews

We have had this app and website forced upon us to respond to customer Feedback. The app is hit or miss if it works. It’s by far the worst user interface I have ever seen. Nothing on here flows. There’s even a “provide us feedback” built into the app that doesn’t work. I can’t find one positive thing about this pile of junk that was forced upon us. Just terrible!

by Ta*****, 2026-07-30

This app is straight buns. Just confusing for no reason. I have to actually close the app out and restart it for it to update resolved cases in the dashboard. I also tried to use the “leave a review” part of the app “tell us what you think” and it glitched out and wouldn’t let me select a rating or submit one. Pretty hilarious that the customer relations management software hasn’t figured out how to communicate with their own customers.