smg360

Name: smg360
Rating: 3.8 (523 reviews)
Author: Service Management Group, Inc. SMG

By: Service Management Group, Inc. SMG

Business

Features & Capabilities

smg360 is a reporting app for SMG clients with valid credentials, delivering real-time, dynamic access to customer feedback and other data sources to enable fast action on insights that improve brand experiences and drive loyalty. It supports access in over 40 languages.

SMG combines platform technology with professional services to simplify collecting, analyzing, and sharing feedback and behavioral data across the enterprise—helping you capture customer, patient, and employee insights to boost loyalty and business outcomes. Learn more at www.smg.com.

User Growth & Download Statistics

App Analytics Data Marketing Sales

By:

Service Management Group, Inc. SMG

Rating:

3.80

(523)

Version:

2026.21.1 Last updated: 2026-05-27

Version code:

885584695

Creation date:

2012-06-10

Compatible devices:

Size:

8.67MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 83,825 ▲ 30

Other platforms

smg360 (v6.19.1)

605,570 3.21

(3,972)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Service Management Group, Inc. SMG

Apple Apps Store

https://apps.apple.com/us/app/smg360/id453625481

Website:

http://www.smg.com/

User Reviews

Reviews consistently describe the smg360 iOS app as slow and difficult to use, with frequent login drops and reliability problems. Many users report data in the app as inaccurate or incomplete, and note that essential features require switching to the full website rather than the mobile app. Updates are blamed for regressions, and push notifications are unreliable. Overall sentiment is negative, with users preferring the desktop/web experience for access and reliability.

Pros

Cons

The app is slow and laggy, making navigation and data loading painful.
Hard to navigate with a cluttered UI and poor discoverability.
Frequent login/session issues, with the app kicking out and requiring re-login.
Cannot access full site features through the app; essential data and reports require using the desktop site.
Data accuracy issues: times/dates, store status, and sentiment are often wrong or inconsistent; comments and surveys may not load.

Recent reviews

hard to navigate, also very slow. has a great website thats easy to use, but the app is not great.

by iv*****, 2026-04-13

This app is really bad, it was super slow and annoying to try to find where everything is, one day it kick me out of my session because an error of the app and until this day it doesn’t even let me log in, I’ll definitely taking my business somewhere else