Reviews of UBS & UBS key4

By: UBS AG App

List of user reviews and ratings for UBS & UBS key4

Total ratings

4.70 (Rating count: 2,153)

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Review summary

Users generally find UBS & UBS key4 easy to use and convenient for paying bills and managing banking tasks. However, widespread reliability issues undermine trust: the app is repeatedly buggy, crashes, or shows errors; outages and login problems occur often; updates force failures on slower networks or at critical moments. Additionally, core features such as QR code payments and e-bill processing are inconsistent or broken, leading to potential duplicate payments and frustration. Improvements in stability, update reliability, and feature fidelity are essential for consistent daily use.

Pros

Easy to use and straightforward for paying bills
Convenient to manage banking services and pay bills in one app
Secure and comprehensive banking experience

Cons

Very buggy and unstable with frequent crashes and errors
Frequent outages or unavailability, including login problems
Forced updates that often fail on slow networks or at critical moments
Missing/broken essential features like QR code payments and problematic e-bill handling (risk of duplicate payments)

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User Reviews

Recent rating average: 3.80

All time rating average: 4.70

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42% (19)

Date	Author	Comment
2026-08-16	Ja*****	The login process is complicated and error prone. You need a second app just to login to the main app (that’s right, in a brilliant design decision indicative of many other UBS processes, you need two apps!). Unfortunately the two apps seem to struggle to work together and approximately half the time you just get the useless message, “Something went wrong. Please try again later.” This can prevent you from confirming transactions making for frustrating and embarrassing situations. There are six year old reviews complaining about the same issues, so you can see how responsive and innovative UBS is.
The login process is complicated and error prone. You need a second app just to login to the main app (that’s right, in a brilliant design decision indicative of many other UBS processes, you need two apps!). Unfortunately the two apps seem to struggle to work together and approximately half the time you just get the useless message, “Something went wrong. Please try again later.” This can prevent you from confirming transactions making for frustrating and embarrassing situations. There are six year old reviews complaining about the same issues, so you can see how responsive and innovative UBS is.
2026-07-20	Li*****	And most secure and user friendly, straightforward banking apps I ever used. Congratulations to the developers! Only sorry that their sister app “safe” is only available to Swiss residents!
And most secure and user friendly, straightforward banking apps I ever used. Congratulations to the developers! Only sorry that their sister app “safe” is only available to Swiss residents!
2026-06-11	Gr*****	Possibly the most poorly built banking app I have encountered. All the most important information and functions (eg IBAN, Transfers) are a pain to do. This is a 300 year old wooden boat in an ocean with Virginia class submarines in terms of apps.
Possibly the most poorly built banking app I have encountered. All the most important information and functions (eg IBAN, Transfers) are a pain to do. This is a 300 year old wooden boat in an ocean with Virginia class submarines in terms of apps.
2026-05-12	Pr*****	The app is fit for propose, it has struct a sweet spot between simplicity and security. Important updates are rolled out gently without interfering with its use.
The app is fit for propose, it has struct a sweet spot between simplicity and security. Important updates are rolled out gently without interfering with its use.
2025-12-10	Do*****	Full of bugs
Full of bugs
2025-12-09	Mz*****	Works well for how I use it. Paying bills is so easy.
Works well for how I use it. Paying bills is so easy.
2025-11-24	co*****	The app is extremely convenient to manage by banking services and pay bills. Much better than using the old card reader. My only complaint is that I cannot manage my personal and business accounts with the same app. I still must use the card reader for my business account.
The app is extremely convenient to manage by banking services and pay bills. Much better than using the old card reader. My only complaint is that I cannot manage my personal and business accounts with the same app. I still must use the card reader for my business account.
2025-11-18	Tr*****	Great app, very easy to use!
Great app, very easy to use!
2025-10-29	Ar*****	Very good application and easy banking. Highly recommend to everyone
Very good application and easy banking. Highly recommend to everyone
2025-10-12	Jo*****	Best so far.
Best so far.