Reviews of F-Secure Mobile Security

By: F-Secure Corporation App

List of user reviews and ratings for F-Secure Mobile Security

Total ratings

4.60 (Rating count: 106,995)

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Review summary

Reviews praise protection, ease of use, and a usable free version, but recurring billing problems, hard cancellation, and issues stemming from the Lookout–F-Secure merger are the most mentioned negatives.

Pros

Provides protection that gives users peace of mind and safety for themselves and their family.
Free version is usable with potential for upgrade.
Easy to use / works well.

Cons

Recurring billing charges and unclear renewal/upsell practices.
Difficult cancellation and weak customer support.
Lookout merger has led to degraded features and account/data issues.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.60

Upgrade to see all 59 reviews

37% (22)

Date	Author	Comment
2026-06-28	An*****	R$1
R$1
2026-06-14	Mu*****	🤡🤡🤡🤡🤡
🤡🤡🤡🤡🤡
2026-05-26	Ba*****	The app should be allowed to run in the background even if the app is closed. It make no sense to leave the app open all the time
The app should be allowed to run in the background even if the app is closed. It make no sense to leave the app open all the time
2026-05-26	Ph*****	Awesome system! Works pretty well!
Awesome system! Works pretty well!
2026-05-21	Ma*****	It takes longer to get connections notifications .
It takes longer to get connections notifications .
2026-05-20	le*****	this used to be a good security app but it is just awful. ive been trying to figure out how to get in contact with customer service but it always brings me to their preloaded questions. im leaving my issue here bc at one point i thought i finally found a way to contact them bc it brought me to send an emIl but didnt have an address to send it to. so here is my issue: i have paid for premium the last two years yet on this app it is saying i do not have premium and in the web browser it is saying i havent paid since 2024. im frustrated and want a full refund for 2025, and for 2026 i just want premium to be fixed on my account or a full refund. in the past i felt secure know this app was in the background protecting, but come to find out it isnt?!
this used to be a good security app but it is just awful. ive been trying to figure out how to get in contact with customer service but it always brings me to their preloaded questions. im leaving my issue here bc at one point i thought i finally found a way to contact them bc it brought me to send an emIl but didnt have an address to send it to. so here is my issue: i have paid for premium the last two years yet on this app it is saying i do not have premium and in the web browser it is saying i havent paid since 2024. im frustrated and want a full refund for 2025, and for 2026 i just want premium to be fixed on my account or a full refund. in the past i felt secure know this app was in the background protecting, but come to find out it isnt?!
2026-05-18	Ch*****	I just got a new iPhone. I purchased a premium service in February of this year. $99.99 plus tax. When I open the Mobile Security app (with a shield icon), it shows my account as a basic account. I’ve called your customer service number and was put on hold for 30 minutes. I tried chatting with no answer. The chatting agent suggested I go to another place for help but the link he provided is not a secure website so my browser wouldn’t open the page. There’s got to be a better way to resolve my issue.
I just got a new iPhone. I purchased a premium service in February of this year. $99.99 plus tax. When I open the Mobile Security app (with a shield icon), it shows my account as a basic account. I’ve called your customer service number and was put on hold for 30 minutes. I tried chatting with no answer. The chatting agent suggested I go to another place for help but the link he provided is not a secure website so my browser wouldn’t open the page. There’s got to be a better way to resolve my issue.
2026-05-14	TB*****	“I’ve used Lookout since 2013 and now it’s 2026 and if that ain’t a testament to its ability to do the job, I don’t know what is! And during this period of time, its protection has consistently increased its bells and whistles and in my humble opinion, it’s the best security app on the market today and it’s reasonably priced too (even for its premium protection!). Lookout has exactly what you need for every level of security you’ll ever encounter and it’s format is simple and straightforward. So, have a little blind faith in my review and give it a shot - you’ll be happy you did!”
“I’ve used Lookout since 2013 and now it’s 2026 and if that ain’t a testament to its ability to do the job, I don’t know what is! And during this period of time, its protection has consistently increased its bells and whistles and in my humble opinion, it’s the best security app on the market today and it’s reasonably priced too (even for its premium protection!). Lookout has exactly what you need for every level of security you’ll ever encounter and it’s format is simple and straightforward. So, have a little blind faith in my review and give it a shot - you’ll be happy you did!”
2026-05-03	kf*****	They took a yrs fee and I never ok them to do so their service are junk and they can keep them
They took a yrs fee and I never ok them to do so their service are junk and they can keep them
2026-04-21	M *****	What am I paying you 10 dollars a month for
What am I paying you 10 dollars a month for