Reviews of IDrive Online Backup

By: IDrive Incorporated App

List of user reviews and ratings for IDrive Online Backup

Total ratings

4.30 (Rating count: 4,958)

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Review summary

Users largely praise IDrive for reliable backups and easy restores across devices and fair pricing, with good support. However, reviews frequently cite reliability and performance problems (slow or failed backups and sync), instability and unclear status in the iPhone app, billing/auto-renewal frustrations, security/key-management concerns risking data loss, and various feature constraints (folder selection, reliance on Apple’s framework, no music backup, setup/firewall hurdles). Overall, the app is valued for its concept, but it has notable reliability, UX, and billing issues that appear across many reviews.

Pros

Reliable cross-device backups and easy restoration across multiple devices
Easy to use with straightforward setup
Competitive pricing and plans
Helpful support staff
Works across PC, iPhone/iPad, and Android, enabling access to backups from multiple devices

Cons

Unreliable backup/sync performance with slow or failed uploads and occasional outages
iPhone app instability, crashes, and unclear status/UX
Billing and payment problems including unexpected charges and auto-renew issues
Security/key-management concerns and account resets risking data loss
Feature limitations and platform constraints (cannot select folders, relies on Apple's framework, limited music backup, firewall/setup hurdles)

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User Reviews

Recent rating average: 2.40

All time rating average: 4.30

Upgrade to see all 57 reviews

46% (26)

Date	Author	Comment
2026-09-13	la*****	The way this app backs up on Android is so much better. Not a fan of it on my iPhone. And now on iPhone if it’s backing up photos/videos and I switch to another app, a banner for iDrive is at the top in the way of navigating whatever app I’m on. If I swipe it out of the way, it’s always in the island with message “task failed”. It takes multiple attempts to upload.
The way this app backs up on Android is so much better. Not a fan of it on my iPhone. And now on iPhone if it’s backing up photos/videos and I switch to another app, a banner for iDrive is at the top in the way of navigating whatever app I’m on. If I swipe it out of the way, it’s always in the island with message “task failed”. It takes multiple attempts to upload.
2026-09-10	Ch*****	It freezes up and does not work most of the time. I didn’t even know there was a bug fix update until it asked me to submit a review then I saw the update for bug fixes, that didn’t help mine!
It freezes up and does not work most of the time. I didn’t even know there was a bug fix update until it asked me to submit a review then I saw the update for bug fixes, that didn’t help mine!
2026-09-07	co*****	Enter email and password and cancel, get prompted with an offer for a discount, choose cancel and get sent to login screen again, try X-ing out of discount offer and get sent to login screen.
Enter email and password and cancel, get prompted with an offer for a discount, choose cancel and get sent to login screen again, try X-ing out of discount offer and get sent to login screen.
2026-08-19	Re*****	Several attempts same result I have submitted requests and the error file etc and nothing. Very disappointed. Some updates great but every time I update I’m scared it’s gonna stop working again.
Several attempts same result I have submitted requests and the error file etc and nothing. Very disappointed. Some updates great but every time I update I’m scared it’s gonna stop working again.
2026-07-02	b3*****	I have been a satisfied iDrive user for many years - it is my primary backup solution for my Windows desktops. I was looking for a whole-device backup for my iPad to replace iCloud+ which i have “outgrown” (i.e. not enough space - sure, I could upgrade my iCloud to more storage, but why pay for that when I already pay for 5TB on iDrive, and have lots of room there for my iPad files?) But is appears that iDrive for iPad only does backups of photos, videos, contacts, and calendar - NOT files!! At least, I can’t find a way to make that happen - “Files” doesn’t appear on the list of items to back up, and I couldn’t find any online help which explains how I might do that. So, pretty disappointed.
I have been a satisfied iDrive user for many years - it is my primary backup solution for my Windows desktops. I was looking for a whole-device backup for my iPad to replace iCloud+ which i have “outgrown” (i.e. not enough space - sure, I could upgrade my iCloud to more storage, but why pay for that when I already pay for 5TB on iDrive, and have lots of room there for my iPad files?) But is appears that iDrive for iPad only does backups of photos, videos, contacts, and calendar - NOT files!! At least, I can’t find a way to make that happen - “Files” doesn’t appear on the list of items to back up, and I couldn’t find any online help which explains how I might do that. So, pretty disappointed.
2026-06-08	Ma*****	The service is a good value, but the iOS app has several annoying issues: - It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings). - IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc. - the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know.
The service is a good value, but the iOS app has several annoying issues: - It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings). - IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc. - the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know.
2026-05-14	Jl*****	I wanted to switch out devices to backup. I found no way to do that.
I wanted to switch out devices to backup. I found no way to do that.
2026-05-01	Br*****	Works well with overnight backup. Would LOVE to a DARK OPTION!!!! :) Great pricing!
Works well with overnight backup. Would LOVE to a DARK OPTION!!!! :) Great pricing!
2026-04-28	rm*****	Support staff always helpful
Support staff always helpful
2026-04-19	ap*****	Horrible company! Read the most recent reviews in the Apple Store. Don't make the mistake I and many others have made
Horrible company! Read the most recent reviews in the Apple Store. Don't make the mistake I and many others have made