Features & Capabilities

Open the KLM app and start your journey with a pocket-sized travel assistant. You can book a ticket, customize your booking, check in, and receive real-time flight updates—everything you need for a smooth trip, right at your fingertips.

Manage your trip with a pre-travel checklist, upgrade options, and easy access to your boarding pass. Check your Flying Blue Miles, book rewards, view your digital Flying Blue card, and receive gate changes and check-in reminders in real time.

User Growth & Download Statistics

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
KLM Koninklijke Luchtvaart Maatschappij N.V.
Apple Apps Store
https://apps.apple.com/us/app/klm-book-a-flight/id391732065
Website:
http://www.klm.com/travel/gb_en/plan_and_book/mobile/klm_app/index.htm

User Reviews

User feedback on the KLM iPhone app is largely negative. The most recurring issues are reliability problems (bugs, crashes, lag) and outdated or inaccurate flight information (delays and gate changes not updating promptly). Many reviews report in-app tasks like check-in, changing bookings, seat selection, and baggage tracking as difficult or nonfunctional. Customer support is often unhelpful or hard to reach, with AI bots and long waits. Some praise exists for a well-designed interface and easy access, but overall there is a strong call for major reliability and support improvements.
Pros
  • Well designed app with solid airline
  • Very good app to use
  • Easy access
Cons
  • Buggy and unreliable: frequent crashes, lag, and sections appearing/disappearing
  • Flight information is often outdated or inaccurate and not updated in a timely manner
  • In-app tasks like check-in, changing bookings, seat selection, and baggage tracking are difficult or nonfunctional
  • Customer support is often unhelpful or unreachable (dead phone lines, ineffective AI bots)
  • Pricing and refunds issues: rate holds can lead to price differences and refunds are not clearly disclosed or slow
Recent reviews
Why do your system cancels the flight with even sending a SMS or email about you will only find out when you open the app when you are about to check in? Can even give a flight cancellation certificate so you can get compensated with the travel insurance company? Rating is 0star not 1
by jc*****, 2026-05-08

App used to work! now only shows me flights departing from the US. I can also not change the currency. I assume someone thought this feature, linking my currency to my App Store was a feature. It’s not! The help desk was unable to assist and due to this I missed the opportunity to book at cheaper rate.
by Ms*****, 2026-04-13

When I have a flight planned, I want the airline app to give me notifications about, say, delays or gate changes or weather updates. I do not want the app to notify me, with just as much urgency, that I can get a 15% discount on something I don’t use, or that there’s some useless one-time-only extra flier miles if I take a diversion to East Podunk Iowa. This is why I delete your app the moment I step off the plane, while your competitors’ apps stay on the phone.
by ia*****, 2026-04-08
View all user reviews ›

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