Open Home Pro: Open House

I was charged $240 for an auto-renewal I did not intend to authorize. I have made eight attempts over three weeks to resolve this directly with their support team. My first message was ignored entirely, and every follow-up since has gone unanswered. The one response I did receive did not address my concern at all. I have since filed a dispute with my bank. The app itself is basic, but a company that ignores its customers when a billing issue arises is not one I can recommend. Real estate agents considering this service should keep a very close eye on their billing and be aware that support may not be there when you need it.

This app is pretty good all small issues aside. But my biggest gripe is that its free version says that it lets you “View and Manage Your First 25 Leads” although when you go to delete a past lead or one you’ve already contacted / put into your CRM so you keep track - it prompts you to upgrade for $20 a month….pretty misleading to promise managing leads in the app but you can’t remove any without paying them. I do like the app and I do wish it had better MLS automations and integrations to my own lead-gen portal / website but solely due to the misrepresentation of the free service I will no longer be using this app and instead will be creating my own JotForm instead - who also has an app and is not misleading on what a free/paid plan gets you.