Open Home Pro®

UPDATE: Resolved Only After Bank Dispute - No Thanks to Their Support The developer responded to this review asking me to email them directly. I will not be doing that. The only resolution I received came after filing a formal dispute with my bank, which took several months. Their response here is polished and sounds sincere, but it came after eight unanswered emails over three weeks and only after this review was posted publicly. If you are considering this service, know that if a billing issue arises, do not expect their support channel to help you. Go straight to your bank. That was the only thing that worked. ORIGINAL REVIEW: I was charged $240 for an auto-renewal I did not intend to authorize. I have made eight attempts over three weeks to resolve this directly with their support team. My first message was ignored entirely, and every follow-up since has gone unanswered. The one response I did receive did not address my concern at all. I have since filed a dispute with my bank. The app itself is basic, but a company that ignores its customers when a billing issue arises is not one I can recommend. Real estate agents considering this service should keep a very close eye on their billing and be aware that support may not be there when you need it.

This app is pretty good all small issues aside. But my biggest gripe is that its free version says that it lets you “View and Manage Your First 25 Leads” although when you go to delete a past lead or one you’ve already contacted / put into your CRM so you keep track - it prompts you to upgrade for $20 a month….pretty misleading to promise managing leads in the app but you can’t remove any without paying them. I do like the app and I do wish it had better MLS automations and integrations to my own lead-gen portal / website but solely due to the misrepresentation of the free service I will no longer be using this app and instead will be creating my own JotForm instead - who also has an app and is not misleading on what a free/paid plan gets you.

The app allowed me to create one last open house. After I was done I tried to go back and look at my open house report. I had a message about upgrading to premium. My leads were locked. I could not get in to view the leads at all. The only way is to upgrade. If someone exceeds the limits of a free trial for open houses, why allow them to schedule and close and open house in the first place? I would’ve gladly upgraded at the next open house had the app blocked me from creating the open house in the first place. Now, I’m going to look elsewhere for an open house app. I host opens every single weekend both Saturday and Sunday. I have received so many compliments from buyers and agents alike, about this app. Now, I’m not so sure I want to ever use this app or positively advertise it to attendees and agents at my open houses.