311Direct

Name: 311Direct
Rating: 2.6 (13 reviews)
Author: Miami-Dade County

By: Miami-Dade County

Utilities

Features & Capabilities

311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center.

Users can attach a photo of the problem

Submit relevant details

Choose to remain anonymous or provide their contact info for follow-up

Check the status of their submitted reports

Create a profile for fast reporting

Use Ask 311 to contact the call center

User Growth & Download Statistics

App

By:

Miami-Dade County

Rating:

2.60

(13) 0.20

Version:

6.0.2 Last updated: 2026-02-18

Version code:

882292578

Creation date:

2010-07-18

Compatible devices:

Size:

50.68MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-14

Compare stats and ranking:

Ranking

# 442,568 ▲ 28,619

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Miami-Dade County

Apple Apps Store

https://apps.apple.com/us/app/311direct/id378130673

Website:

https://www.miamidade.gov/global/mobile-applications.page

User Reviews

Reviews praise 311Direct for a clean, easy-to-use interface and for delivering real-world results when it works, including quick routing of reports to the right department and occasional pothole repairs. However, a large portion of reviews highlight stability and reliability issues: frequent crashes (especially on address entry and maps), repeated submission failures, and persistent connectivity/server errors. Compatibility with iOS versions is inconsistent, and several users note a lack of feedback or status updates on submitted reports. Overall, the app has potential but is hampered by reliability problems.

Pros

Easy to use with a clean, minimalistic interface.
Reports are directed to the correct department and are addressed promptly when the system works (e.g., within a business day).
Some users report real-world results (such as potholes being repaired) after submitting a report.
Overall positive sentiment about the app's purpose and potential as a citizen reporting tool.

Cons

Frequent crashes and instability, especially when entering addresses or using maps.
Persistent connectivity and server issues; app won't open or can't connect to the server.
Inconsistent iOS compatibility: problems on newer iOS versions and on very old devices.
Submission failures and looping: tickets failing to submit or forcing repeated prompts.
Lack of feedback or status updates on submitted reports.

Recent reviews

After the new update we are not able to open new case , look like they do not want to receive to many requests , is no way that we can download a picture or after completing all the questions sent the request to the server

by Da*****, 2026-06-08

This is so LAME. Add a new report, enter details - CONTINUE button does NOTHING. How can you release something so buggy and not be aware of it. What are the developers doing and why isn’t there any proper QA and oversight. So STUPID!!!

by Mx*****, 2026-05-19

The app malfunctions a lot, which prevents you from submitting issues. It doesn’t works, there are bugs/ issues that seem to go unnoticed like the app not allowing a request to be filed - if you spend too much time on the app or try to submit more than one request you’re unable to and are now unable to submit any request at all.