Features & Capabilities

Carbonite Mobile is the companion app for Carbonite Safe, enabling secure access to your backed-up photos, files, and documents from your phone. Remotely view, share, and restore your backups with quick restoration and automatic backup to keep memories and important data safe.

Key features include previewing backups, marking favorites for fast access, and saving items directly to your device. This mobile app pairs with Carbonite Safe on desktop, delivering seamless cross-device protection and peace of mind.

User Growth & Download Statistics

By:
Open Text Inc.
Rating:
4.40
(1,106)
Version:
5.1.0 Last updated: 2025-03-27
Version code:
873527247
Creation date:
2009-12-29
Compatible devices:
Size:
31.28MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-04
Compare stats and ranking:

Other platforms

Android
Carbonite Mobile (v5.1.840)
254,214 3.04 (2,126)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Open Text Inc.
Apple Apps Store
https://apps.apple.com/us/app/carbonite-mobile/id347953228
Website:
http://www.carbonite.com

User Reviews

The reviews show a mobile app plagued by crashes, endless loading, and inconsistent file access. Performance issues (slow previews, scrolling, long directory lists) and unreliable backups (delayed updates, missing video auto-backups) are common. Login hurdles and weak support amplify frustration. A minority still view the app as useful when it works, offering on‑the‑go access to backed‑up files, but reliability is the dominant concern.
Pros
  • Access to backed-up files on the go (photos, documents) via the mobile app
  • When it functions, the app is a great tool and aligns with long-time Carbonite usage
  • Familiarity for long-time Carbonite users who expect mobile access as part of the ecosystem
Cons
  • Frequent crashes and the app won’t open or keeps spinning/loading
  • Slow performance: image previews slow to load and scrolling is sluggish; long directories cause issues
  • Backup syncing is unreliable: not automatically backing up video files and backups do not update promptly
  • Inability to access files or incomplete file visibility on mobile vs desktop, plus persistent login/captcha and 'Try Again' errors
  • Poor or broken support resources (e.g., support page 404) and reports of minimal useful assistance
Recent reviews
Crashes constantly and ironically considering its market space.
by Sa*****, 2026-02-28

App crashes frequently. Image previews in the app load very slowly. Slow to scroll through photos in a backed up folder in the app. Doesn't automatically backup video files (?!?). Doesn't update backup as frequently or immediately as I need it to, so the files accessed through the app aren't as recent a version as the ones on my laptop. Disappointing to be paying top dollar for this service... would be ok if it was 1/3 the price.
by Me*****, 2025-11-24

Please fix the app crashes iPhone 17 pro max. Click on a photo and app closes.
by ne*****, 2025-09-26
View all user reviews ›

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