Reviews of Best Western to Go

By: Best Western International App

List of user reviews and ratings for Best Western to Go

Total ratings

4.80 (Rating count: 84,413)

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Review summary

Users consistently praise staff friendliness, clean rooms, and a solid breakfast with smooth check-in. However, multiple reviews report significant digital friction: login problems, duplicate bookings, reservations failing, and confusion around promotions. Overall satisfaction hinges on the hospitality team and room cleanliness, but booking workflow issues and unclear deals are common pain points.

Pros

Staff friendliness and helpfulness at the front desk
Clean rooms and excellent breakfast
Fast and easy check-in and generally good service

Cons

App/website booking issues (login problems, duplicate bookings, and inability to check in/out)
Reservations not going through via the app or site
Promotions and deals in the app/website are confusing or poorly communicated

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User Reviews

Recent rating average: 4.20

All time rating average: 4.80

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21% (17)

Date	Author	Comment
2026-07-23	Tr*****	The Room in was good, nice and clean. The staffs are friendly and have good customer service. Would love to stay again in the future.
The Room in was good, nice and clean. The staffs are friendly and have good customer service. Would love to stay again in the future.
2026-07-23	Lo*****	Very best staff. Love this hotel. Very comfortable with great choices of rooms.
Very best staff. Love this hotel. Very comfortable with great choices of rooms.
2026-07-21	La*****	Clean, friendly, smells good and great rooms!!!
Clean, friendly, smells good and great rooms!!!
2026-07-21	Js*****	The app itself is buggy as hell. All of the other hotel apps remember corporate codes and ease of login. For some reason in the past few years it has been a horrible experience to use this app. Can't keep my corporate code applied Everytime I log in but can easily implement a $50 early check in fee for trying to get into the room at 2:54pm.
The app itself is buggy as hell. All of the other hotel apps remember corporate codes and ease of login. For some reason in the past few years it has been a horrible experience to use this app. Can't keep my corporate code applied Everytime I log in but can easily implement a $50 early check in fee for trying to get into the room at 2:54pm.
2026-07-13	Mo*****	Makes reserving convenient stay
Makes reserving convenient stay
2026-07-12	#1*****	As a Mitigation Supervisor, I have the opportunity to inspect hotels after water losses, fire incidents, and other property damage. Over the years, I’ve developed a trained eye for even the smallest details—cleanliness, maintenance, and the level of care that goes into protecting a property. I have to say, I was truly impressed with this hotel. The attention to detail, exceptional cleanliness, and overall upkeep speak volumes about the dedication and pride of its management and staff. It’s clear that everyone here works hard to maintain a welcoming, safe, and well-cared-for environment. Outstanding work to the entire team. My hat is off to each of you for setting such a high standard of excellence. This is exactly what great hospitality looks like. 😎👍 ⭐⭐⭐⭐⭐ 5 stars! Thank you for an exceptional experience.
As a Mitigation Supervisor, I have the opportunity to inspect hotels after water losses, fire incidents, and other property damage. Over the years, I’ve developed a trained eye for even the smallest details—cleanliness, maintenance, and the level of care that goes into protecting a property. I have to say, I was truly impressed with this hotel. The attention to detail, exceptional cleanliness, and overall upkeep speak volumes about the dedication and pride of its management and staff. It’s clear that everyone here works hard to maintain a welcoming, safe, and well-cared-for environment. Outstanding work to the entire team. My hat is off to each of you for setting such a high standard of excellence. This is exactly what great hospitality looks like. 😎👍 ⭐⭐⭐⭐⭐ 5 stars! Thank you for an exceptional experience.
2026-07-10	Ji*****	Best Western charges more for Government/Military more than any other rate they have.
Best Western charges more for Government/Military more than any other rate they have.
2026-07-10	Nc*****	Very clean great breakfast best staff
Very clean great breakfast best staff
2026-07-09	jo*****	Best place ive ever stayed have a pool party every year its a great place wish i could stay more the breakfast is the best
Best place ive ever stayed have a pool party every year its a great place wish i could stay more the breakfast is the best
2026-07-03	yh*****	Love the Best western
Love the Best western