Reviews of The Home Depot

By: The Home Depot, Inc. App

List of user reviews and ratings for The Home Depot

Total ratings

4.80 (Rating count: 3,352,332)

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Review summary

Overall, users praise the app for easy shopping, stock visibility, and reliable delivery with helpful staff. Free delivery and fast options are frequent positives. However, many reviews report reliability issues (slow loading, crashes, unresponsive UI), sign-in problems, and weak search results. Checkout glitches (discounts not applied, billing/address issues) and inconsistent delivery charges frustrate users. The app works well when it functions, but stability and some checkout features need improvement.

Pros

Free delivery on orders
Knowledgeable, friendly staff and good customer service
Easy to use and user-friendly app for shopping
Stock visibility and finding items in stock
Fast delivery options (same-day or quick delivery)

Cons

Slow app performance and reliability issues (long load times, sluggish searches/refreshes, occasional crashes)
Sign-in/login problems prevent using account features
Poor search results and item discovery (irrelevant results, cluttered options)
Checkout and discounts issues (military discount not applied; billing/address problems; gift card usage confusion)
Delivery charges inconsistency (some items incur high delivery fees; free delivery not guaranteed for all items)

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User Reviews

Recent rating average: 4.40

All time rating average: 4.80

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29% (105)

Date	Author	Comment
2026-06-27	Ma*****	Way easy to order from your app
Way easy to order from your app
2026-06-27	vi*****	It should be more apparent and noticeable if an item is on clearance at your selected store location.
It should be more apparent and noticeable if an item is on clearance at your selected store location.
2026-06-26	Ea*****	Amazing service
Amazing service
2026-06-26	Ma*****	I am very satisfied with The Home Depot app and store service.
I am very satisfied with The Home Depot app and store service.
2026-06-26	an*****	Home Depot’s app works great!!—-their website is so slow and so miserable to navigate. Let’s get that thing updated please:)
Home Depot’s app works great!!—-their website is so slow and so miserable to navigate. Let’s get that thing updated please:)
2026-06-26	Ge*****	Some of the most polite and friendly workers I have ever met
Some of the most polite and friendly workers I have ever met
2026-06-26	Za*****	easy cabinet product assembly, best delivery. better than walmart and amazon. better tool brand selection. and our local store is much better managed and organized than Lowe’s.
easy cabinet product assembly, best delivery. better than walmart and amazon. better tool brand selection. and our local store is much better managed and organized than Lowe’s.
2026-06-26	Ch*****	Need to work on the app and online speed of the pages. Takes so long to switch between screens and cannot keep up with typing speed.
Need to work on the app and online speed of the pages. Takes so long to switch between screens and cannot keep up with typing speed.
2026-06-26	_D*****	If you have contractor account with a linked card this app is almost a nightmare to use for quick administrative tasks like paying balances and such. Only recommend for noncommercial use
If you have contractor account with a linked card this app is almost a nightmare to use for quick administrative tasks like paying balances and such. Only recommend for noncommercial use
2026-06-26	Jo*****	Knob selection
Knob selection