Reviews of Dropbox: Cloud Storage Backup

By: Dropbox, Inc.

List of user reviews and ratings for Dropbox: Cloud Storage Backup

Total ratings

4.80 (Rating count: 841,243)

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Review summary

Dropbox is widely praised for reliability, ease of use, cross-device access, and secure storage of documents and photos, with strong sharing features and a helpful knowledge base. However, multiple reviews cite billing issues and trial-charge surprises, difficulties locating files, and occasional iOS compatibility and UI problems. Some users also mention privacy concerns about photo access. Overall, it’s a dependable storage solution with clear strengths in safety and accessibility, tempered by billing and UX glitches reported by a subset of users.

Pros

Reliable performance and easy-to-use interface across multiple devices
Secure storage for important documents and photos
Strong sharing capabilities
Clear terms and helpful knowledge base
Long-standing reliability reported by many users

Cons

Billing and trial issues: unexpected charges and renewal confusion
Difficulty finding or navigating files; search results can be hard to locate
Occasional iOS compatibility issues and thumbnail/loading problems

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User Reviews

Recent rating average: 3.80

All time rating average: 4.80

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29% (25)

Date	Author	Comment
2026-05-15	Wi*****	Thanks for a way to transfer purchased files from my phone to my laptop! You are my ONLY choice!
Thanks for a way to transfer purchased files from my phone to my laptop! You are my ONLY choice!
2026-05-15	Ea*****	Hard to download Too many steps
Hard to download Too many steps
2026-05-15	Ju*****	This app lets me access my files so easily! I would highly recommend this to anyone who likes efficiency and quality.
This app lets me access my files so easily! I would highly recommend this to anyone who likes efficiency and quality.
2026-05-13	Mm*****	Amazing help
Amazing help
2026-05-13	WW*****	I forgot about this! I just had a wonderful evening going through these photos! Especially since I no longer have my sister.
I forgot about this! I just had a wonderful evening going through these photos! Especially since I no longer have my sister.
2026-05-13	Ka*****	So glad I added more space to my Dropbox. As a professional photographer, what you offer is incredibly valuable. Thank you
So glad I added more space to my Dropbox. As a professional photographer, what you offer is incredibly valuable. Thank you
2026-05-12	Ti*****	Gorgeous photos. Predict this will be seen by many👏👏👏
Gorgeous photos. Predict this will be seen by many👏👏👏
2026-05-12	Jo*****	This site sucks. I paid a lot of money for these pictures and I can’t see them unless I download and pay for a subscription.
This site sucks. I paid a lot of money for these pictures and I can’t see them unless I download and pay for a subscription.
2026-05-11	ve*****	Hate paying for it and plan to get away from it. So many steps just to get my pics where I want them FOR FREE!
Hate paying for it and plan to get away from it. So many steps just to get my pics where I want them FOR FREE!
2026-05-11	da*****	I must be too old but the “ puzzle “ security log in??? I ended up buying we transfer. I can’t get past the puzzle. The must have Purdue graduates running the IT department it’s just that stupid. Good buy drop box
I must be too old but the “ puzzle “ security log in??? I ended up buying we transfer. I can’t get past the puzzle. The must have Purdue graduates running the IT department it’s just that stupid. Good buy drop box