Reviews of My Club Med

By: Club Med App

List of user reviews and ratings for My Club Med

Total ratings

4.00 (Rating count: 219)

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Review summary

Overall, the My Club Med app is valued for keeping you informed about resort events and helping you plan your stay, contributing to a better on-site experience. However, several reviews highlight significant reliability problems, including login loops and general performance issues, with some calling the app nearly useless. The key takeaway is that users value its informational role but require substantial fixes to make it consistently reliable and usable.

Pros

The app is great for telling you what's going on at the resort.
It helps ensure you have an excellent week during your stay.
It provides timely information about events and activities.

Cons

The app has significant reliability issues, including login loops and reports of the app being close to useless (multiple reviews mention poor reliability).

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User Reviews

Recent rating average: 2.80

All time rating average: 4.00

Upgrade to see all 52 reviews

31% (16)

Date	Author	Comment
2026-06-28	CC*****	I have been to various Club Med resorts over the span of 20 plus years. Sadly, this last experience did not represent the true club med ethos. Some examples which led to our disappointment include: low energy and vibe from the team ( aside from some individuals, the team members clearly were just going through a routine); young children( including infants) were present - I thought it was 11yrs. and older; the resort overall looked very “ tired” - ripped cushions etc, old graying towels and face cloths, steps in main areas in disrepair. Additionally, they placed us in rooms that were 1/5 mile from main areas. We requested to be relocated and despite an obvious low occupancy, they couldn’t do anything for a number of days and we would be in different areas. This was unacceptable, so we remained in original location. The beach and the water was the best aspect of this experience. Sadly, I will not return to a Club Med resort based on this experience especially because of the lack of care and concern by the staff.
I have been to various Club Med resorts over the span of 20 plus years. Sadly, this last experience did not represent the true club med ethos. Some examples which led to our disappointment include: low energy and vibe from the team ( aside from some individuals, the team members clearly were just going through a routine); young children( including infants) were present - I thought it was 11yrs. and older; the resort overall looked very “ tired” - ripped cushions etc, old graying towels and face cloths, steps in main areas in disrepair. Additionally, they placed us in rooms that were 1/5 mile from main areas. We requested to be relocated and despite an obvious low occupancy, they couldn’t do anything for a number of days and we would be in different areas. This was unacceptable, so we remained in original location. The beach and the water was the best aspect of this experience. Sadly, I will not return to a Club Med resort based on this experience especially because of the lack of care and concern by the staff.
2026-05-01	th*****	sitting poolside have asked front desk repeatedly for assistance to NO AVAIL cannot open this app told here with a group need to use special code? code given at registration doesn’t work, email doesn’t work 🤷🏻‍♀️
sitting poolside have asked front desk repeatedly for assistance to NO AVAIL cannot open this app told here with a group need to use special code? code given at registration doesn’t work, email doesn’t work 🤷🏻‍♀️
2026-04-04	ch*****	Unfortunately they didn’t consider the guests that purchased a guest pass in their design. It simply shows a blank screen urging the user to book something instead of allowing them to explore what is at the resort. It takes away from the value of the day pass if you cannot see what activities you have access to as part of your purchase.
Unfortunately they didn’t consider the guests that purchased a guest pass in their design. It simply shows a blank screen urging the user to book something instead of allowing them to explore what is at the resort. It takes away from the value of the day pass if you cannot see what activities you have access to as part of your purchase.
2026-04-02	Fi*****	The program schedule was not always updated at the club in Miches unfortunately. Many times, info was inaccurate and we were disappointed.
The program schedule was not always updated at the club in Miches unfortunately. Many times, info was inaccurate and we were disappointed.
2026-03-20	sf*****	Great staff we love Quentin, Thalia, and antia
Great staff we love Quentin, Thalia, and antia
2026-03-14	vv*****	When at Club Med this app will help assure that you have an excellent week
When at Club Med this app will help assure that you have an excellent week
2026-02-23	Br*****	For a Club Med, I was expecting a better service. At the airport, we had to carry our luggage and walk out to find the driver when I would have expected him to wait inside to greet us and help us with luggage. We get to the club and get assigned the very last room in Aguamarina, room 340, where we could hear construction work from outside the resort. I asked for a different room, they said they would get back to us but we were completely ignored. As it turned out, that room was given to another family the day before we arrived but they complained as well and were swapped with us, knowing we reserved 6 months in advance!!! As to the food, it was average compared to other club meds, and the main restaurant is so noisy it feels like a school cafeteria, waiters were rude and clearly not happy doing their job. At the bar, the drinks had barely any alcohol in them. At the main beach area, you need to get there before 9 am or you would not find a chair to sit on, we had to put the towels on the sand and sit, and this is when you can get towels as those too are sometimes not available for 30 minutes! The good things about the club are the location, the beach and the clear water, the club for kids, the activities, and the GO team who were entertaining us every night. Overall, I would not go back to this one.
For a Club Med, I was expecting a better service. At the airport, we had to carry our luggage and walk out to find the driver when I would have expected him to wait inside to greet us and help us with luggage. We get to the club and get assigned the very last room in Aguamarina, room 340, where we could hear construction work from outside the resort. I asked for a different room, they said they would get back to us but we were completely ignored. As it turned out, that room was given to another family the day before we arrived but they complained as well and were swapped with us, knowing we reserved 6 months in advance!!! As to the food, it was average compared to other club meds, and the main restaurant is so noisy it feels like a school cafeteria, waiters were rude and clearly not happy doing their job. At the bar, the drinks had barely any alcohol in them. At the main beach area, you need to get there before 9 am or you would not find a chair to sit on, we had to put the towels on the sand and sit, and this is when you can get towels as those too are sometimes not available for 30 minutes! The good things about the club are the location, the beach and the clear water, the club for kids, the activities, and the GO team who were entertaining us every night. Overall, I would not go back to this one.
2026-02-15	Po*****	Older versions worked ok but the latest one locks you up in an endless loop before allowing logging in. Don’t upgrade.
Older versions worked ok but the latest one locks you up in an endless loop before allowing logging in. Don’t upgrade.
2026-02-07	ch*****	Amazing place. Love everything about it. Best beach on Grace Bay. Food,drinks and service are outstanding. Great Massage by Roxanne was 5 star. Pool exercise by Etienne was great. Comfortable bed, clean room, housekeeping was outstanding. They have beverage service to the pool and beach now! Can’t wait to come back. The GOs are so friendly and fun The trapeze artists were fabulous!
Amazing place. Love everything about it. Best beach on Grace Bay. Food,drinks and service are outstanding. Great Massage by Roxanne was 5 star. Pool exercise by Etienne was great. Comfortable bed, clean room, housekeeping was outstanding. They have beverage service to the pool and beach now! Can’t wait to come back. The GOs are so friendly and fun The trapeze artists were fabulous!
2026-01-18	cy*****	We spent a week at Columbus Isle our third trip to a Club Med. This right now ranks as our fav due to the service and staff. The app is great for telling you all that is going on but really why sets club med apart is their crew.
We spent a week at Columbus Isle our third trip to a Club Med. This right now ranks as our fav due to the service and staff. The app is great for telling you all that is going on but really why sets club med apart is their crew.