STA Connect

Name: STA Connect
Rating: 2.3 (36 reviews)
Author: Spokane Transit Authority

By: Spokane Transit Authority

Travel

Features & Capabilities

The Spokane Transit Authority (STA) Connect app is packed full of features! With the STA Connect app you can:

Link a physical Connect card or create a virtual eConnect card
Add value or passes
Check your balance
View fare capping progress
Enable autoload
Lock lost or stolen cards
Manage payment methods
View card activity, including ride history

Virtual eConnect cards are separate from physical Connect cards. eConnect cards are completely virtual and exist only in your mobile phone. Every card, whether physical or eConnect, has a unique 20 digit number, and that 20 digit number has its own separate balances and fare capping totals from any other Connect card number, even when linked within the same STA Connect app account profile.

To add value to an eConnect or physical Connect card, simply add a credit or debit card to your Connect account, then add value to your cart and check out. With value added to your card, you are ready to ride! Please note that no refund can be given on funds loaded to a physical or eConnect card.

When you board the bus, bring up the fare payment QR code and hold your phone approximately eight inches below the fare validator with the screen facing up. When your eConnect card has been validated and fare collected, you’ll hear a beep and see a green check mark.

Riders with a Universal Transit Access Pass (UTAP) through a local university (e.g. EWU, Gonzaga, SCC, SFCC, Whitworth, or WSU Spokane), employer (e.g. City of Spokane or Spokane County), or other partner agency (e.g. Kendall Yards) can now link their UTAP to their virtual Connect card directly in the STA Connect app. Simply register with your UTAP email address and use the “Partner Agency” widget on the home screen to get started.

Learn more about the Connect fare system at spokanetransit.com/connect/

User Growth & Download Statistics

App

By:

Spokane Transit Authority

Rating:

2.30

(36)

Version:

1.5.0 Last updated: 2026-03-18

Version code:

882936867

Creation date:

2022-10-01

Compatible devices:

Size:

43.49MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-10

Compare stats and ranking:

Ranking

# 295,193 ▼ 812

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Spokane Transit Authority

Apple Apps Store

https://apps.apple.com/us/app/sta-connect/id1644887930

Website:

https://www.spokanetransit.com/connectapp/

User Reviews

STA Connect for Apple shows mixed feedback. Users repeatedly report sign-out/login issues and broken password recovery, making access unreliable. The primary feature, QR code pass scanning, works inconsistently due to angle, brightness, and scanning difficulties, delaying boarding. In-app payments and reloads can fail or misstate balances, causing embarrassment and extra steps. The trip planner is unreliable and sometimes pushes users to use Google Maps. While some users acknowledge basic functionality exists and passes can be managed in-app, overall reliability and user experience need substantial improvement.

Pros

Some users report the app works and does what it's supposed to do.
It allows in-app management of passes and payments (view balance, add funds).
QR code scanning is the intended method to board, providing a familiar transit card experience.
Card setup with the app can be straightforward on modern devices with NFC.

Cons

Frequent sign-out / session expiry and login issues.
Password recovery or reset emails often fail or links don’t arrive.
QR code scanning is finicky, requiring the right angle and brightness and can be slow or fail.
In-app payments and reloads can fail or be charged without funds loading.
Trip planner not loading reliably and sometimes pushing users to use Google Maps.

Recent reviews

The app keeps signing me out and then I have to sign back in while the bus had already arrived at my stop.

by Ch*****, 2026-02-24

I don’t ride the bus often, but when I do, I find that this app has logged me out every time I go to show my ticket. Please do a better job of storing credentials and making logging easier!!!

by GO*****, 2026-02-20

this app is incredibly frustrating to deal with when you’re trying to get on the bus as quick as possible. it has signed me out randomly, there were a couple times id open it and it would act like i never put any money on it and the qr button to scan my pass would be greyed out. i also always check that my brightness is all the way up before i get on the bus, yet, when i get on the bus, my phone will automatically lower the brightness to adjust. the app does brighten your screen when you open the qr code to scan, but it doesn’t always do that and it doesn’t always stay bright. then there’s the actual scanning. even with my screen very bright, you still have to be at a perfect angle. but here’s the catch: the angle is always different. the videos and graphics will tell you to hold it at 45 degrees, but when that doesn’t work and the bus driver says to hold it flat, then that works. so you’re standing there holding other people up from getting on the bus moving your phone around hoping for the best. it’s not efficient at all. i’m going to be getting a physical card to scan again because this is app works so poorly. when it comes to transport, i don’t have time to sign back into an account i shouldn’t have been signed out of in the first place, closing and reopening the app so it recognizes the money i’ve already paid, and then still not be able to scan it quickly when the bus is there. the app is slowing down the bus system.