Accolade Care

I usually don’t write reviews but I really had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derek M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars!

Changed from a PPO to an HMO at the start of 2026. Absolutley did NOT realize it was a “virtual” service. No mention on the forms or web sites about this little detail. This has been, catagorically, the most frustrating health care service ordeal I have ever gone through in my life - and I have been with BlueShield for decades through various companies. Now that I am retired, but not yet ready for medicare (should it survive) and have to go through the abject mess that is “Covered California”, I have a BlueShield account but was assigned Accolade Care as my service provider. But Plushcare shows up on my billing. No, not confusing AT ALL. Don’t get me started on the rediculous multiple stage sign on proceedure. And my messages to the doctors staff are not through BlueShield’s email system, but Accolades’. But the monthy bill comes from BlueShield. And I get to have a different doctor for each visit? Or not? But my primary doctor listed on my profile will not accept my requests for visits because she does not take HMO members. Seriously, What an unmitigated & hellishly confused mess this is. I CAN’T WAIT to ditch this comically labeled “health plan” and go back to a PPO (or Kaiser!) where I can actually talk to a doctor’s staff by calling their office on a phone and seeing a doctor IN PERSON. Because touching yourself while on a zoom call with a doctor 1,800 miles away, and sticking your tongue out to the iPad’s camera…….that’s just second rate service. Have some self respect, don’t do that to yourself.