Gravity Coffee App

Consistently unable to order ahead in the app, and if you loaded your gift card on there, you will never be able to use it because they can’t access it. Why are they still promoting this app?

This is probably one of the worst apps that I have used, it is so temperamental and rarely works. When the app first came out it was very nice, however, it no longer holds that same title now - fix the dang app!

I've had this app for about a year and it just keeps getting less and less user friendly. A few months ago I lost my ability to redeem my free drinks through the app and when I asked an employee about it I was told that it's a common problem, and that to redeem the free drinks I have to order in person and tell them I have enough points for a free drink. If I had the time to sit there and order and wait for them to fix my drink, I wouldn't be using the app. I need the app so that I can order ahead of time and just pick it up. Now, the app no longer allows me to order food through it, unless I want a rice krispee treat or a bag of sun chips. I have a very busy schedule as I work full time and go to school part time, and being able to grab a coffee or an energy drink and a bagel sandwich on the go was really convenient and now I don't know what the point is. If the free service is this bad, why would I sign up to pay $10 a month for two free drinks I can't redeem and items I can't order?