MICAS Service

The MICAS (Machine Intelligence Call Assistance System) mobile service app is a unique self-help system that collects current machine data and assists MFP service technicians in resolving service calls.

Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including:

• Machine totals

• Toner Levels

• Alerts

• Current firmware version

Additionally, several diagnostic options are available to the service technician:

Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report.

Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports.

MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts.

MICAS Benefits to Dealers

Help improve first-call resolution

Optimize device uptime

Provide efficient customer service for your dealership

Help increase revenue and profitability

MICAS Benefits to Service Technicians:

Machine totals and toner levels available immediately

Access to relevant alerts

Firmware version identified right on the app

MICAS Benefits to Customers:

No more monthly meter collection

Help reduce emergency calls

More potential for device uptime

How to Use the App:

Login and enter the MFP model and serial number

AI automatically generates MFP information and resources

Technical Requirements:

iOS 12 or later

Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.