Nava Benefits

The AI chat is really slick when it comes to answering most of my questions but what I find most impressive is the supportiveness of the live advocacy team. Just recently had a claim denied for my daughter’s asthma equipment due to an incorrect carrier routing (sent to their medical arm vs pharmacy) and in the past, I would have ignorantly accepted this outcome. Decided to screenshot the denied claim and ask the Nava team to go to work. They unearthed that insight and are guiding me step by step to get it reprocessed. Got similar level of concierge support when navigating a denial of eligibility for life insurance earlier this year. Would be lost without them!

The Nava app and the member support team is so so helpful. I didn’t know which of the ppo plans would be best for me, but it had me answer a few questions and showed me exactly what may be best! So awesome! Shoutout to Heather, the support rockstar.

Blessed the company I work for brought Nava on and they’ve been incredible! They are so supportive to every employee at the company. Truly a life saver with helping me manage the insurance landscape.