Pawp: 24/7 Vet & Pet Care

Scammy

I had an extremely disappointing experience with Pawp during one of the worst moments a pet owner can go through. I have been a customer for over three years, and my dog suffered a sudden collapse recently. After speaking with a veterinarian, euthanasia was determined to be the most humane option. I followed Pawp’s stated protocol exactly, step by step, and submitted all required documentation expecting the coverage they advertise. Despite doing everything correctly and clearly meeting their own process requirements, my claim was still denied. What makes this so upsetting is not just the denial itself, but the timing and nature of the situation. When a pet is in crisis and euthanasia is involved, you expect some level of urgency and support. Instead, I felt like I was navigating bureaucracy while trying to make an impossible decision for my dog’s comfort and dignity. At minimum, if their policy excludes situations like this, that should be made far clearer upfront—because in practice, the messaging suggests coverage that simply isn’t honored when it matters most. I cannot recommend Pawp based on this experience. After three years as a customer, this is how I was treated in an emergency, and it completely changed my trust in the service.

I'm not going to be losing my money for a protection that doesn't exist, my dog went to the vet for an emergency that your team said it was, and when sending the claim it turns out that for you it's not an emergency, so I prefer to hire another Insurance that if you consider reimbursing the trips to emergency it is or "considered" an emergency. If I had known this from the beginning I would not have hired them, bad service, terrible!!