Brightside Health

Name: Brightside Health
Rating: 4.2 (9997 reviews)
Author: Brightside Health Inc

By: Brightside Health Inc

Virtual Mental Health Care

Features & Capabilities

Brightside Health delivers virtual mental health care through expert providers who tailor treatment to your needs. With 86% of members improving within 12 weeks, appointments within 48 hours, and care tailored to you, Brightside offers 1:1 dedicated support from start to finish.

Get 1:1 Video Sessions to share how you’re feeling, Proactive Progress Tracking to visualize your journey, Anytime Messaging for questions between sessions, and Skill-Building Lessons to apply new thoughts and behaviors. Getting better starts now, with Brightside by your side.

User Growth & Download Statistics

App Communication Education

By:

Brightside Health Inc

Rating:

4.20

(9,997) 63 new ratings

Version:

5.27 Last updated: 2026-06-29

Version code:

887600999

Creation date:

2022-12-01

Compatible devices:

Size:

90.19MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-02

Compare stats and ranking:

Ranking

# 19,116 ▲ 146

Other platforms

Brightside Health (v17.67.1)

78,179 4.01

(2,494)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Brightside Health Inc

Apple Apps Store

https://apps.apple.com/us/app/brightside-health/id1591640582

Website:

https://www.brightside.com/

User Reviews

Users praise Brightside Health for convenient remote therapy and some highly effective therapists, and note the app is user-friendly with occasional same-day access. However, recurring issues dominate: steep cancellation/no-show fees, billing disputes and poor customer service, unreliable scheduling, provider-matching problems, and unstable insurance acceptance. These factors heavily color the overall experience, making many users wary despite the platform’s potential benefits.

Pros

Remote therapy delivery without in-person visits (convenience)
Some therapists reported as highly effective or exceptional
App is generally user-friendly and easy to navigate
Same-day or quick appointment availability mentioned by users

Cons

Frequent high cancellation/no-show and rescheduling fees (e.g., $165, $95, $120, $450)
Widespread billing issues and poor customer service (unresponsive support, unclear charges)
Appointment reliability problems (frequent cancellations, late starts, no-shows by Brightside, little notice) and poor communication
Provider matching and quality concerns (mismatched specialties, language/connection issues, frequent provider changes)
Insurance acceptance instability and cash-pay pressures (loss of coverage, fees when insurance changes)

Recent reviews

Terrible customer service. Please research their billing habits with the better business bureau before signing up.

by Gr*****, 2026-06-23

Prices with insurance is fine. However they don’t send out invoices or any bills for months at a time then randomly send them ALL AT ONCE leaving a GIANT bill to pay instead of invoicing after every appt like it’s suppose to be. Also not sure if it was just me but trying to go to help and support in the app and it won’t work at all. Loads for like a second then closes itself. Terrible way to do that. Whole point of having it with insurance is so you pay the small amount or none at all depending on your insurance, not having zero invoices for 7 months at a time then one day having them all show up at once.

by LL*****, 2026-06-23

This service billed me as out of network everytime and I had to constantly them until they used my correct insurance. They also charged me without my consent. I would never use this service again.