Brightside Health

Don’t waste your time or money

I've been using Brightside for 2 years now without much issue but this past year has been a mess with their billing and insurance departments. First, they insisted I was no longer covered by insurance despite me verifying with my insurance that I am very much covered and relaying this to Brightside support; during the month it took for them to resolve the issue after already knowing that I am still covered and the issue was 100% on their end, the only option I was given to make an appointment was to pay $400 for their cash subscription. Second and third issues where repeated erroneous charges to my card totaling $200+ that I should have never been billed in the first place, overdrafting my bank account and leaving me without funds to fuel my car. After these incidents, they refused to remove my card on file to avoid future erroneous charges citing the policy they're more than happy to ignore when taking other people's money. Don't trust them with any of your financial information. They will charge you for things you don't owe and then give you the runaround for a month before finally refunding you. I don't know what changes they recently made to their billing and insurance dept but its a disaster. They have caused me so much stress that I've had to make the difficult choice of finding a new therapist despite liking the one I had at Brightside.