Sona

The transition to the Sona scheduling application has created several operational challenges for staff. While the goal of implementing new scheduling technology is understood, the current functionality of the platform has made scheduling processes significantly more complex and less efficient. Below are several of the primary concerns experienced by team members: Operational Limitations • Shift Swaps: Employees are currently unable to perform shift swaps within the system. • Released Shifts: Once a shift is released, it cannot be canceled or reclaimed by the employee who released it. • Management Approval Requirement: Released shifts must first be approved by management before becoming visible to staff. In many cases, this causes shifts to go unnoticed or unclaimed due to the delay. • EDO/RO Requests: The system does not appear to allow employees to submit EDO or RO requests, which were previously part of the scheduling process. Visibility & Transparency Issues • Employees cannot see where coworkers are scheduled, making coordination and shift coverage more difficult. • The app currently displays all job classifications, which creates confusion when trying to identify shifts relevant to a specific department or position. Technical Performance Issues • The “View Schedule” feature is inconsistent, sometimes showing an employee’s schedule correctly and other times displaying incomplete or incorrect information. • The app has demonstrated frequent glitches and instability during normal use. • The app constantly sends alerts of “open shifts” to which there are actually none User Experience Concerns • The application currently holds a 1-star rating in the App Store with virtually no positive feedback, which reflects the widespread user frustration with its functionality. • Rather than simplifying scheduling, the system has added additional complexity to what was previously a straightforward process. There are likely additional issues that staff may identify over time, but the concerns listed above represent the most immediate operational obstacles being experienced.

You can’t see your total hours as an employee you can’t see total combined work hours as an employee

Unable to swap shifts, request off, see others shifts, hard to read the font choice. The list goes on