Sandvik Remote Support

Sandvik Remote Support provides expert help for troubleshooting

• Connect and share your view with a mobile device or smart glasses with the right remote expert.
• Stream live-video to show the situation at the site.
• Collaborate with video, audio and chat in order to get help and guidance from the expert instantly.
• Resolve the issues faster and get the job done.

Smart request handling system for experts

• Open a ticket with the Expert portal tools and connect with the field worker using mobile device or computer.
• See field worker’s view and the exact situation at the site.
• Guide the work in real-time and send annotated images, documents and links to the field worker.
• Resolve issues together with the field worker.

Features

• Video & audio communication
• Offline mode
• Chat
• Annotation tools
• File transfer and storage
• Language translation
• Request handling and session storage
• User management
• Support for mobile devices and smart glasses
• Secure communications
• Integration and customisation