SmartHealth HCP

•	Executive Summary

Smart Health is looking to digitize the process and workflow, to overcome and delays and bottlenecks, and finally extract useful insights. • Stakeholders • SmartHealth admin (backend) • SmartHealth agent (backend) • HCPs (HCP APP - version)

•	Business Objectives
•	To automate SmartHealth Services processes as much as possible
•	Data quality Analysis for KPIs
•	User friendly interface and amazingly simple for all parties
•	Provide the HCP with the access to view their patients’ data (e.g., test results)
•	Create a channel of communication with HCPs
•	Satisfaction for Doctors and patients

•	Security/ Technical Requirements
•	The application will not provide any medical advice, diagnosis, or treatment.
•	The application shall be operated by SmartHealth and SmartHealth holds complete liability over the platform.
•	SmartHealth shall be fully responsible for any technical issue during contractual period and shall provide 24/7 maintenance and technical support.
•	Application will be in both English and Arabic versions.
•	All relevant SOPs of SmartHealth (client record retention, user access control, business continuity, back up, , data recovery, AE reporting, etc.) will be applied.