Zepto: Groceries in minutes

Absolutely disappointed with Zepto’s customer service. I ordered two items, but only one was delivered. However, the app marked both items as “Delivered.” I immediately raised the issue but instead of receiving any real support, I was redirected from the chatbot to email support. Despite multiple back-and-forth emails, I repeatedly explained that the delivery agent handed over only one item. I also requested proof that both items were delivered or any evidence to support their claim. Unfortunately, all I received were the same generic, copy-paste responses stating that they had “checked with the seller” and therefore could not process my request. None of my questions were actually answered, and no genuine investigation was carried out. Mistakes can happen, but refusing to properly investigate a customer’s complaint and dismissing it without evidence is unacceptable. The issue isn’t just the missing item, it’s the complete lack of accountability and customer support. With several better grocery delivery apps available, I see no reason to continue using Zepto. I’m uninstalling the app after this experience. I hope the company starts valuing its customers instead of relying on automated responses.

Useless / Swiggy & Blinkit are better