SmarterTrack Mobile

Name: SmarterTrack Mobile
Rating: 4.5 (2 reviews)
Author: SmarterTools Inc.

By: SmarterTools Inc. App

Customer service to go

Overview

Version:

1.0.14

Last updated: 2026-07-08

Ranking

#807,231 ▼ 19,672

Overall

Features & Capabilities

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.

This includes access to:

Ticketing

Take/transfer tickets
Reply to tickets
Set follow-ups
Add comments
Upload files/attachments
Ticket translations
Much more!

Live Chat

New chat and/or chat message notifications
Take/transfer chats
Reply to chats
Coach agents in a chat
Live chat translation
Much more!

Call Logging

Create new call logs
Add notes/descriptions
Add/edit call times
Much more!

Task Management

Create new tasks
Change status, priority, time estimates, etc.
Add updates
Much more!

And includes additional features such as:

Light and dark themes
In-App notifications for live chats
Work across all Brands
FaceID and TouchID supported for log in
Group and agent management
Run manual events

User Growth & Download Statistics

App

By:

SmarterTools Inc.

Rating:

4.50

(2)

Version:

1.0.14 Last updated: 2026-07-08

Version code:

887958332

Creation date:

2022-08-24

Compatible devices:

Size:

57.62MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-19

Compare stats and ranking:

Ranking

# 807,231 ▼ 19,672

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SmarterTools Inc.

Apple Apps Store

https://apps.apple.com/us/app/smartertrack-mobile/id1573423595

Website:

https://www.smartertools.com

User Reviews

I've used SmarterTrack systems for years, and colleagues for even longer. Still love the straightforward platform and approach. Looking forward to continued development!

by Ia*****, 2025-06-16

I’m really excited to finally have access to SmarterTrack on the go. While I always had access to the web version, this feels much cleaner and easier to use. It’s also nice to see so many of the features that I commonly use in the app. There are a few minor quirks here and there, but all in all this is a great start.