SmarterTrack Mobile

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.

This includes access to:

Ticketing

• Take/transfer tickets
• Reply to tickets
• Set follow-ups
• Add comments
• Upload files/attachments
• Ticket translations
• Much more!

Live Chat

• New chat and/or chat message notifications
• Take/transfer chats
• Reply to chats
• Coach agents in a chat
• Live chat translation
• Much more!

Call Logging

• Create new call logs
• Add notes/descriptions
• Add/edit call times
• Much more!

Task Management

• Create new tasks
• Change status, priority, time estimates, etc.
• Add updates
• Much more!

And includes additional features such as:

• Light and dark themes
• In-App notifications for live chats
• Work across all Brands
• FaceID and TouchID supported for log in
• Group and agent management
• Run manual events