CATS-Pass

Name: CATS-Pass
Rating: 4.8 (14541 reviews)
Author: City of Charlotte

By: City of Charlotte

The way to pay! Anytime.

Features & Capabilities

CATS-Pass is the official Charlotte Area Transit System mobile ticketing app. It lets you purchase and use transit tickets instantly on your smartphone - anywhere, anytime. CATS-Pass also provides trip planning tools to help you reach your destination efficiently.

Key features include instant passes via debit/credit card, Apple Pay, or Google Pay; step-by-step directions; a Cash Wallet; and the ability to save favorite routes and pass types. It also connects to other CATS apps like CATS See/Say, CATS Art In Transit, and TrackCATS for a coordinated travel experience.

User Growth & Download Statistics

App Navigation & Mapping Developer Tools

By:

City of Charlotte

Rating:

4.80

(14,541) 126 new ratings

Version:

1.12.0 Last updated: 2026-05-21

Version code:

885369598

Creation date:

2021-08-20

Compatible devices:

Size:

83.58MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 13,854 ▲ 53

Other platforms

CATS-Pass (v1.12.1)

104,869 4.72

(6,904)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

City of Charlotte

Apple Apps Store

https://apps.apple.com/us/app/cats-pass/id1570679604

Website:

https://charlottenc.gov/cats

User Reviews

Users like the app for its ease of use and quick ticketing, appreciating the simple, few-click process to buy tickets and manage passes. However, recurring issues center on scheduling and route reliability: unclear arrival times, maps not updating, and frequent timing inconsistencies. Ticket activation can fail (monthly passes, same-day activation, inability to activate tickets). Login and device constraints (Too Many Devices, sign-in friction) also hinder access. Route search issues exacerbate planning. Overall, convenience is clear, but reliability and account management need work.

Pros

Easy to use and navigate
Ticket purchases require only a few clicks
Convenient overall for paying for and using CATS services

Cons

Scheduling and timing reliability issues: unclear arrival times, inconsistent bus times, and maps not updating
Activation and ticket issues: monthly passes fail to activate, same-day activation requirements, and tickets that cannot be opened to activate
Login/account and device management problems: Too Many Devices errors and sign-in friction
Route planning/search problems: no trips found and difficulty finding routes

Recent reviews

The app is buggy and inconsistent. Half the time the bus can’t read the phone screen, if you slide more than one fare the fare won’t count towards the 88 dollar limit, and the customer service doesn’t provide service. Zero stars