Features & Capabilities

CATS-Pass is the official Charlotte Area Transit System mobile ticketing app. It lets you purchase and use transit tickets instantly on your smartphone - anywhere, anytime. CATS-Pass also provides trip planning tools to help you reach your destination efficiently.

Key features include instant passes via debit/credit card, Apple Pay, or Google Pay; step-by-step directions; a Cash Wallet; and the ability to save favorite routes and pass types. It also connects to other CATS apps like CATS See/Say, CATS Art In Transit, and TrackCATS for a coordinated travel experience.

User Growth & Download Statistics

By:
City of Charlotte
Rating:
4.80
(14,541)
126 new ratings
Version:
1.12.0 Last updated: 2026-05-21
Version code:
885369598
Creation date:
2021-08-20
Compatible devices:
Size:
83.58MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-05
Compare stats and ranking:

Ranking

Other platforms

Android
CATS-Pass (v1.12.1)
104,869 4.72 (6,904)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
City of Charlotte
Apple Apps Store
https://apps.apple.com/us/app/cats-pass/id1570679604
Website:
https://charlottenc.gov/cats

User Reviews

Users like the app for its ease of use and quick ticketing, appreciating the simple, few-click process to buy tickets and manage passes. However, recurring issues center on scheduling and route reliability: unclear arrival times, maps not updating, and frequent timing inconsistencies. Ticket activation can fail (monthly passes, same-day activation, inability to activate tickets). Login and device constraints (Too Many Devices, sign-in friction) also hinder access. Route search issues exacerbate planning. Overall, convenience is clear, but reliability and account management need work.
Pros
  • Easy to use and navigate
  • Ticket purchases require only a few clicks
  • Convenient overall for paying for and using CATS services
Cons
  • Scheduling and timing reliability issues: unclear arrival times, inconsistent bus times, and maps not updating
  • Activation and ticket issues: monthly passes fail to activate, same-day activation requirements, and tickets that cannot be opened to activate
  • Login/account and device management problems: Too Many Devices errors and sign-in friction
  • Route planning/search problems: no trips found and difficulty finding routes
Recent reviews
The app is buggy and inconsistent. Half the time the bus can’t read the phone screen, if you slide more than one fare the fare won’t count towards the 88 dollar limit, and the customer service doesn’t provide service. Zero stars
by Bu*****, 2026-05-09

For visitors a better explanation of the different passes would help under the “pass type” option
by Pr*****, 2026-04-09

The bus schedule is not clear about arrival times
by In*****, 2026-03-10
View all user reviews ›

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