SymphonyAI Helpdesk

SymphonyAI Helpdesk enables the organizations to deliver the right digital experience to the employees from anywhere!

By leveraging on this mobile app, you can: • Easily find answers to your questions • Quickly report your issues • Request for new services • View the status of your tickets & provide additional information instantaneously • Cancel your ticket if it is already resolved • Escalate if you need faster response • Provide feedback on the resolved tickets • View your allocated assets & report issues • Approve the Service Requests on the go!

SymphonyAI Helpdesk, powered by Symphony SummitAI, comes with a configurable widget based Self Service Portal that instantly provides details on your issues, service requests, knowledge articles & assets along with easy options to log issues/ requests.