Zygo

I’ve had the Zygo 2 for about a month and have used it for 6 swims, listening to the workouts and also Spotify. It works ok, sound quality is reasonable considering the scenario, but there seems to be a connection problem between the headset and the app—the app doesn’t register that I’ve done any workouts or any swims at all, even though i get the audio notification saying it’s tracking my laps. I track distance using a separate app on my Apple Watch, so I do have that record. I’ve been in touch with customer service who are quite slow to respond (takes about a week to get an answer) and they just seem mystified. I’d really like this to work like it should, but I’m pretty disappointed so far.

I have six e-mail addresses. I used the most frequently used to down load the App. Go was able to use the e-mail address to process the bill and to BOMBARD me with marketing. Now the problem. In spite of billing me and marketing to me, Zygo wanted me to confirm the address. More than a dozen attempts and no confirmation link. I sent (more than once) another try with EACH of my other e-mails. The confirmation link NEVER arrived! (Sigh. Yes, I checked the “junk” file as well as the inbox). The “customer service” was nothing more than e-mailing me ( do you see the irony?) a pre-paid return label. Bottom line? Make sure the App works before you order the product. The one star is for customer service. Obviously, I am in no position to comment on the product.

I have had my Zygo2 for about six months now. In the first couple of months, I was having issues with it, turning off by itself. I wrote a review about it and Charlie with Zygo reached out to me. He sent me a new unit and I have not had any issues since then. I love it! Hard to swim without it now!