Reviews of ihail

By: Transportation Plus, Inc.

List of user reviews and ratings for ihail

Total ratings

1.30 (Rating count: 16)

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Review summary

Summary: The most-reported issues center on reliability and onboarding. Users frequently see rides not arriving or being canceled, long wait times, and no ride status visibility. Account creation and verification often fail, with delayed or unhelpful support. Customer service issues and safety concerns add to dissatisfaction, along with broad app usability problems (input errors, poor visibility of bookings). A rare positive note mentions courteous drivers and early van arrivals, but overall the themes point to improving scheduling reliability, onboarding flow, driver availability, and support responsiveness.

Pros

Cons

No-shows and long wait times: rides frequently fail to arrive or cannot be located, leaving riders waiting and potentially missing travel plans.
Account creation and verification problems: verification codes not received, repeated login issues, and slow or unresponsive support delaying access.
Poor customer service and safety concerns: reports of rude or unsafe drivers, unprofessional behavior, and ineffective issue resolution.
App reliability and usability issues: problems with inputting credentials, viewing ride status, and general instability of the app.

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User Reviews

Recent rating average: 1.40

All time rating average: 1.30

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92% (11)

Date	Author	Comment
2024-07-03	go*****	I booked my rides and it’s never show up on the schedule. Fix the problem I can’t see my rides if I schedule them on the following days. How I can tell if my ride was booked or what time it’s comes when I cannot see the ride status.
I booked my rides and it’s never show up on the schedule. Fix the problem I can’t see my rides if I schedule them on the following days. How I can tell if my ride was booked or what time it’s comes when I cannot see the ride status.
2024-03-23	Ch*****	Doesn’t work at all. Is won’t even let me type in my account.
Doesn’t work at all. Is won’t even let me type in my account.
2024-02-17	07*****	Horrible customer service. The driver’s are rude. They drive drunk, I’ve had multiple drivers falling asleep while driving. I’ve even had video evidence sent to the company and the drivers are still driving. The car’s are filthy, the drivers talk on the phone the entire ride, it’s just completely unprofessional.
Horrible customer service. The driver’s are rude. They drive drunk, I’ve had multiple drivers falling asleep while driving. I’ve even had video evidence sent to the company and the drivers are still driving. The car’s are filthy, the drivers talk on the phone the entire ride, it’s just completely unprofessional.
2023-11-28	St*****	I really want to use this app, but can't even get an account created. As part of the process, it wants to text me a verification code. This is pretty normal when creating accounts, but I never got the code. I tried again a day later and still no code. Eventually, it told me that I had made too many attempts and I needed to call in. I did that and for some reason, was transferred to the Driver Services line, which was as confusing to them as it was me. I called back and this time was transferred to the Dispatch team ... same result as before. On the third call, I was advised to send an email to customer Care, a week later and still no response from them. This is extremely disappointing and admittedly, my experience thus far coupled with the overwhelmingly negative reviews on here have me wondering if this is really worth doing.
I really want to use this app, but can't even get an account created. As part of the process, it wants to text me a verification code. This is pretty normal when creating accounts, but I never got the code. I tried again a day later and still no code. Eventually, it told me that I had made too many attempts and I needed to call in. I did that and for some reason, was transferred to the Driver Services line, which was as confusing to them as it was me. I called back and this time was transferred to the Dispatch team ... same result as before. On the third call, I was advised to send an email to customer Care, a week later and still no response from them. This is extremely disappointing and admittedly, my experience thus far coupled with the overwhelmingly negative reviews on here have me wondering if this is really worth doing.
2023-05-18	Sa*****	Booked, charged credit card, and got a confirmation number. Only to be canceled on an hour before pick up. They did this TWICE. shameful to leave a disabled woman stranded downtown at midnight. Use Uber.
Booked, charged credit card, and got a confirmation number. Only to be canceled on an hour before pick up. They did this TWICE. shameful to leave a disabled woman stranded downtown at midnight. Use Uber.
2023-04-11	me*****	Might work better if you schedule your ride in advance, but I wouldn’t know. Waited an hour and they still couldn’t locate a driver with all the different cab services they’re supposedly sourcing from. It’s probably better to just call a taxi service directly and work with them. 0/10 WOULD NOT RECCOMEND
Might work better if you schedule your ride in advance, but I wouldn’t know. Waited an hour and they still couldn’t locate a driver with all the different cab services they’re supposedly sourcing from. It’s probably better to just call a taxi service directly and work with them. 0/10 WOULD NOT RECCOMEND
2023-04-10	Do*****	We usually take Lyft but the price at 8am on a Monday to MSP was very high. $20 more than a cab. Car and van is the same price so I got the roomier option. This is the 1st time I’ve booked with iHail. (Transportation +) I live in the West Metro and the van arrived 20 mins before the scheduled time. Driver was courteous and helped with bags. There’s no option to tip on the app so we just gave cash. Note: this is a small company (compared to Lyft and Uber) so their app is simple. No tracking feature but that’s ok. I’ll book with them again when we get back from our trip
We usually take Lyft but the price at 8am on a Monday to MSP was very high. $20 more than a cab. Car and van is the same price so I got the roomier option. This is the 1st time I’ve booked with iHail. (Transportation +) I live in the West Metro and the van arrived 20 mins before the scheduled time. Driver was courteous and helped with bags. There’s no option to tip on the app so we just gave cash. Note: this is a small company (compared to Lyft and Uber) so their app is simple. No tracking feature but that’s ok. I’ll book with them again when we get back from our trip
2022-12-30	co*****	this app is so horrible i couldn’t get an account created and after i did it said the login details were wrong, i then ordered a round trip on there website and it took and extra 10 minutes for it to show up, and it never even showed up in the way back, i waited outside for 40 minutes before calling a lyft, overall bad app would not recommend using the website either, if you have it, delete it or don’t use it.
this app is so horrible i couldn’t get an account created and after i did it said the login details were wrong, i then ordered a round trip on there website and it took and extra 10 minutes for it to show up, and it never even showed up in the way back, i waited outside for 40 minutes before calling a lyft, overall bad app would not recommend using the website either, if you have it, delete it or don’t use it.
2022-08-18	Sa*****	This app is awful. Especially if you are trying to prebook a taxi for a location that is different to where you are standing with your device.
This app is awful. Especially if you are trying to prebook a taxi for a location that is different to where you are standing with your device.
2022-07-09	bl*****	I have used this app only two times. I’m a blind individual and this does not work well at all for the excessive accessibility features that Apple products have.
I have used this app only two times. I’m a blind individual and this does not work well at all for the excessive accessibility features that Apple products have.