John Hancock Retirement

Name: John Hancock Retirement
Rating: 4.7 (34675 reviews)
Author: John Hancock

By: John Hancock

Finance

Features & Capabilities

John Hancock Retirement is a secure, on-the-go Chrome extension that helps plan participants safely manage their retirement accounts from anywhere. Connect to your plan, register or enroll, and access details like balances, rate of return, transactions, and investments.

Set contribution rates and update your profile, align your goals, and see real-time projections of spending and income in retirement. The tool also models saving scenarios, offers guided recommendations, and provides educational resources on personal finance and wellness.

User Growth & Download Statistics

App Investing Education Privacy & Security Analytics

By:

John Hancock

Rating:

4.70

(34,675) 226 new ratings

Version:

10.1.7 Last updated: 2026-05-31

Version code:

886250867

Creation date:

2021-04-14

Compatible devices:

Size:

46.86MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-07

Compare stats and ranking:

Ranking

# 7,959 ▲ 34

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

John Hancock

Apple Apps Store

https://apps.apple.com/us/app/john-hancock-retirement/id1558846059

User Reviews

User reviews largely condemn the John Hancock Retirement app for reliability and data access issues. The most recurring problems are frequent login failures and password-reset loops, with accounts getting locked and no consistent login flow. Users also report severely limited data visibility; no detailed statements, no activity history, and minimal real-time values. Performance is inconsistent: slow load times and occasional outages affect both app and site. The UX is often described as outdated and unintuitive. A minority of users do praise the helpdesk and overall ease of use, but these positives are far less common than the negatives.

Pros

Customer service is described as helpful and pleasant by multiple reviewers.
App and website are frequently praised for being easy to use.
Overall ease of use is highlighted by several reviewers.

Cons

Frequent login problems, including account lockouts and password resets.
Limited data visibility: cannot view detailed statements, activity history, or growth by investment.
Slow performance and occasional outages on both the app and website.
Clunky, outdated, and unintuitive UI/UX with hard navigation.
Support availability or effectiveness is inconsistent.

Recent reviews

Maybe you don’t know how to fix your app to be competitive. Well, look at Schwab or Fidelity’s apps. They are good and table stakes. Yours is way behind. You are losing.

by In*****, 2026-05-26

App is always down. Does not log in. Some sort of error. Just a trash app. Moving my accounts.

by Ah*****, 2026-05-24

It always logged me out and it never works properly. When I pick forget password or username nothing comes up and half the time it says try again later.