John Hancock Retirement

Name: John Hancock Retirement
Rating: 4.7 (36740 reviews)
Author: John Hancock

By: John Hancock App

Finance

Overview

Version:

10.6

Last updated: 2026-07-25

Ranking

#7,719 ▲ 15

Overall

Features & Capabilities

John Hancock Retirement is a secure, on-the-go Chrome extension that helps plan participants safely manage their retirement accounts from anywhere. Connect to your plan, register or enroll, and access details like balances, rate of return, transactions, and investments.

Set contribution rates and update your profile, align your goals, and see real-time projections of spending and income in retirement. The tool also models saving scenarios, offers guided recommendations, and provides educational resources on personal finance and wellness.

User Growth & Download Statistics

App Investing Education Privacy & Security Analytics

By:

John Hancock

Rating:

4.70

(36,740) 212 new ratings

Version:

10.6 Last updated: 2026-07-25

Version code:

888802896

Creation date:

2021-04-14

Compatible devices:

Size:

52.33MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-20

Compare stats and ranking:

Ranking

# 7,719 ▲ 15

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

John Hancock

Apple Apps Store

https://apps.apple.com/us/app/john-hancock-retirement/id1558846059

User Reviews

User reviews largely condemn the John Hancock Retirement app for reliability and data access issues. The most recurring problems are frequent login failures and password-reset loops, with accounts getting locked and no consistent login flow. Users also report severely limited data visibility; no detailed statements, no activity history, and minimal real-time values. Performance is inconsistent: slow load times and occasional outages affect both app and site. The UX is often described as outdated and unintuitive. A minority of users do praise the helpdesk and overall ease of use, but these positives are far less common than the negatives.

Pros

Customer service is described as helpful and pleasant by multiple reviewers.
App and website are frequently praised for being easy to use.
Overall ease of use is highlighted by several reviewers.

Cons

Frequent login problems, including account lockouts and password resets.
Limited data visibility: cannot view detailed statements, activity history, or growth by investment.
Slow performance and occasional outages on both the app and website.
Clunky, outdated, and unintuitive UI/UX with hard navigation.
Support availability or effectiveness is inconsistent.

Recent reviews

After the last update and maintenance to this app and website, I can not log into my account. Have called and am told to click forgot username to reset it, however the screen goes blank when I click that. Same with forgot password, the screen goes blank. Can’t change anything when the page does not load!! This is ridiculous!!!

by Bo*****, 2026-08-05

I started a different job and tried to enroll in my new 401k plan. It just keeps sending me to old plans I am not active with anymore. I have tried calling and even though money is coming out my check every week, nothing has been invested. I am just being sent in circles instead of them adding a new account. They said it would be done for me over the phone and it still has not happened. I would be happy if they sent enrollment access number and contract number so I could enroll myself.