Workpulse Desk

The Desk App is a facilities and equipment maintenance solution which is part of the Workpulse Operations Excellence Platform.

Unplanned maintenance and emergency repairs often cost businesses over $400,000 every year. The reactive approach to maintenance leads to excessive downtime, expensive emergency service costs, and negative impact on the reputation of the business.

With the Desk app, you can manage tickets for all reported maintenance issues in real time and ensure that the resolution is done on time. The app provides a hybrid approach to maintenance with cost saving elements of preventative maintenance, and the agility of reactive maintenance.

Based on the foundations of the popular Workpulse Task app, the desk app connects maintenance service providers with businesses through an intuitive mobile platform.

Key Features:

• Easy Ticket Management

With the desk app, it is very easy to report facility and equipment maintenance issues. The details can be filled using a simple form and all activities related to the ticket can be tracked.

• Visual Supportive Evidence for Each Ticket

All tickets have the option of uploading image, video (less than 2 MB), or a PDF document as a supportive evidence for the issue. Users can attach either a video and a PDF, or an image and a PDF with each ticket.

• Service Board Management

The Desk app allows service boards to be created. Users can either subscribe to a service board or publish their own service board.

Subscriptions have to be approved by the service board admin before the services are accessible to the subscriber.

Services can be classified into categories and sub-categories in the service board.

• Real Time Monitoring & Reporting

The Desk App provides real time monitoring and reporting for all tickets in the system.

The summary as well as details of the tickets can be viewed on the dashboard.

Permission based access ensures that only relevant tickets are shown to the users.

In case any ticket is pending or cannot be completed by a vendor, it can be reassigned in the app.

The vendor can also create a ticket on behalf of the customer for fixing any maintenance related issue.