Playbypoint

So many attempted bells and whistles that add nothing and do nothing. We just want to play tennis. The process of making a reservation—which is all we need—is easy, but still worse than the previous interface where we play because you cannot see the entire grid. Good luck to you if you don’t get your court—or any court, if you play for two hours—on the first try, you won’t know what other courts are available. And no one needs a FB-style “profile” —or even a mobile phone!—to play tennis at a local tennis center. The only reason this software—which has been updated six of seven times just in the six weeks our location has forced us to use it, fixing bugs is great but it has more bugs than an entomology museum—gets two stars instead of one is that their “help” people are very responsive, very nice, and very clear in explaining things, and that matters. We just want to play tennis. No added benefits to what we experienced before we had to use this, a very easy reservation process (that’s a good thing!) that nevertheless is not as good as what our center had, shiny things that must have impressed the people in the offices who have never made (or taken) a reservation at 7am or miss out on courts…nothing but a stressful step backwards. We’re recreational tennis players. We just want to play tennis. Our weekly group is seriously considering going to play somewhere else…because of this software. Bells, whistles, profiles, ratings, requests—no, thank you, meaningless, useless, we just want to play tennis.

app is buggy and annoying after recent “upgrades”. data frequently stale, visual design has become unintuitive and confusing. old bugs not fixed. forced to use bc clubs offer no alternative.